Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Turn off SMS notification on order status

Guide to disable the SMS notification that appears when you change the order status to 'sent'.

Reading time: approx. 1-2 minutes
Shopejer

Shoporama can send a text message to the customer when you mark the order as shipped. If you do not want to send text messages, you can turn off this feature.

Turn off SMS notifications

  1. Go to Account in the left-hand menu
  2. Select " Webshop " and open " General"
  3. Find the setting "Send SMS when the order is marked as shipped"
  4. Uncheck the box to turn off the feature
  5. Click Save

When is an SMS sent?

Shoporama automatically sends an SMS to the customer when an order is marked as shipped. This is the only status that triggers an SMS by default, and it can be turned on or off using the setting above.

Fees

SMS notifications may incur fees. Check your settings for current prices.

Tip

Email notifications are free and sent automatically. Many store owners choose to use only email and turn off SMS to save money.

Need help? Contact us at support@shoporama.dk.