Check-in

What is check-in?

For an event, a course, or a departure, the organizer needs to verify that the guest has a valid ticket and that the ticket hasn’t already been used. This is done at the door during check-in. In the past, this was done using a paper list where names were crossed off. Today, staff typically scan a QR code or barcode on the ticket using a scanner or a phone.

Why check-in?

• No duplicate tickets: A ticket that has been checked in does not grant access again, even if someone has a copy of it.
• Overview: You can see how many people have arrived and who is still missing.
• Quick entry: Scanning is faster than looking for names on a list.

The term is also used for check-in at airports and hotels. Here, it refers to tickets for events.

Check-in in Shoporama

If you sell tickets in Shoporama, you check guests in under Orders → Scan Tickets.

• Three ways to scan: a barcode scanner, your phone’s camera using “Use Camera,” or by entering the ticket code, the guest’s name, or the order number.
• Color-coded responses: Green “Welcome” when the ticket is valid. Orange if the ticket has already been checked in, or if the remaining balance for a partial payment hasn’t been paid. Red for, e.g., an incorrect date, an unpaid order, a canceled date, a canceled ticket, or an unknown code. If the remaining balance is missing, the date is incorrect, the order hasn’t been paid, or the date has been canceled, you can still select “Check In Anyway.” Door staff can only do this when the remaining balance is missing.
• Only once: The same ticket can only be checked in once, even if multiple people scan it at the same time.
• Groups and errors: With “Check in the rest of the order,” you check in the entire group at once, and with “Cancel check-in,” you correct an error.
• At the Door: “Door Mode” displays the scanner in full-screen view, and the “Door Staff” role grants access only to the ticket scanner and the check-in list.

You can also check in guests from the participant list on the date’s page under Orders → Tickets. The scanner requires an internet connection.

Read the full guide in the article on scanning tickets.