Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

EPR (Extended Producer Responsibility)

Extended Producer Responsibility (EPR) is the principle that manufacturers and importers are responsible for the environmental impact of their products throughout the entire life cycle, including disposal.

Extended Producer Responsibility(EPR ) is an environmental policy principle that makes producers and importers responsible for their products throughout their life cycle, including collection, recycling and disposal. The principle is based on "polluter pays" and is anchored in EU legislation.

EU directives covered by the EPR

  • Packaging Directive 94/62/EC: responsibility for packaging and packaging waste. In Denmark, the national packaging producer responsibility came into force on October 1, 2025.
  • WEEE Directive 2012/19/EU: responsibility for electrical and electronic equipment. See WEEE.
  • Battery Regulation 2023/1542: responsibility for batteries and accumulators, applicable across the EU.

Who is covered?

The EPR affects all companies that bring packaged goods, electronics or batteries to the Danish market, regardless of whether you manufacture, import or sell via distance selling from abroad. As a webshop owner, you are usually responsible for registering with the relevant collective scheme and reporting quantities.

Tip: Even small webshops can be covered. Always check volume limits and registration obligations with DPA-System or a similar collective scheme.

EPR in Shoporama

Shoporama supports EPR reporting with dedicated environmental data fields on each product, batch import via CSV and access via REST API so you can easily extract data for reporting.

  • Environmental data fields per product (packaging weight, materials, WEEE category, battery type)
  • Batch import of environmental data via CSV
  • REST API for exporting aggregated data to collective schemes

Read more about

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary