Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

WEEE (electronic waste)

WEEE (Waste Electrical and Electronic Equipment) is electronic waste covered by EU Directive 2012/19/EU. As a webshop, you must register with DPA-System and report quantities of electronics sold.

WEEE stands for Waste Electrical and Electronic Equipment and covers all electronic waste, including products with a wire, plug or battery. The rules stem from EU Directive 2012/19/EU and are implemented in Denmark via DPA-System and collective schemes such as Elretur.

What is covered?

Pretty much anything with electricity: USB chargers, LED bulbs, toys with batteries, headphones, white goods, IT equipment and power tools. If the product runs on electricity or battery, it is WEEE.

The 10 WEEE categories

  • Large household appliances
  • Small household appliances
  • IT and telecommunications equipment
  • Consumer equipment
  • Lighting equipment
  • Electrical and electronic tools
  • Toys, leisure and sports equipment
  • Medical equipment
  • Monitoring and control instruments
  • Vending machines

Duties for webshops

  • Registration with DPA-System as a manufacturer or importer
  • Labeling of products with the trash can symbol (crossed out trash can)
  • Continuous reporting of kg and pieces per category
  • Joining a collective scheme that handles collection and recycling

How Shoporama supports WEEE

Shoporama has dedicated fields for weight, WEEE category and battery data directly on the product. You can update data via CSV import or REST API for fast reporting to DPA-System. See the guide to environmental data on products for setup.

Tip: WEEE is a subset of the broader producer responsibility and is closely related to EPR. Read also our blog post on the WEEE directive for webshops.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary