Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Protect your webshop from spam orders

Guide to protecting your Shoporama webshop from spam orders and fraud using blacklist, captcha and 3D Secure.

Reading time: approx. 1-2 minutes
Shopejer

Spam-ordrer og falske bestillinger kan være tidskrævende at håndtere. Shoporama har flere værktøjer, der hjælper dig med at begrænse uønskede ordrer.

Blacklist

Med blacklist-funktionen kan du blokere ordrer fra specifikke e-mailadresser, telefonnumre eller IP-adresser. Blokerede kunder sendes stille tilbage til kurven uden fejlmeddelelse.

Blacklist-siden under Ordrer i Shoporama-admin med aktiveret blokering, tællere for afviste ordrer, og en blokeret svindel-e-mailadresse i tabellen
På Blacklist-siden blokerer du ordrer fra bestemte e-mailadresser, telefonnumre, og IP-adresser ved checkout. Tællerne øverst viser antal afviste ordrer, og tabellen viser de blokerede værdier med noter.

Læs den fulde guide i artiklen Blacklist – Bloker uønskede ordrer.

Captcha

Du kan aktivere captcha-beskyttelse på checkout og kontaktformularer for at forhindre bots i at oprette automatiserede ordrer. Læs mere i artiklen Eget design på captcha.

3D Secure

3D Secure (Verified by Visa / Mastercard SecureCode) er en ekstra sikkerhedskontrol, der kræver, at kunden verificerer sig hos sin bank. Det reducerer svindel markant. Læs mere i artiklen 3D Secure på QuickPay.

Generelle tips

  • Hold øje med ordrer fra usædvanlige e-mailadresser eller med store beløb
  • Hæv aldrig betaling, før du har verificeret at ordren er ægte
  • Hvis du ser et mønster i spam-ordrer (fx samme e-mail-domæne), brug blacklist
  • Overvej at aktivere "kun én gang pr. kunde" på gavekort for at forhindre misbrug

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Billy's Billing integration

Guide to setting up Billy's Billing in Shoporama. Automatically transfer orders to your accounts, synchronize products and post payments.

Blacklist - Block unwanted orders

Learn how to use Shoporama's blacklist feature to block spam orders and unwanted customers by blacklisting email, phone number or IP address.

Collect payments on orders (capture)

Guide to capture payments on orders in Shoporama. Understand the difference between authorization and capture and learn how to capture manually or...

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Learn how to use QuickPay's free Fraud Filter to stop fraudsters. Block foreign cards, claim 3-D Secure and protect your business.
block

Blacklist / Fraud prevention

Protect your online store from fraud and spam with Shoporama's blacklist feature. Block unwanted orders based on email, IP address and phone number.