Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Protect your webshop from spam orders

Guide to protecting your Shoporama webshop from spam orders and fraud using blacklist, captcha and 3D Secure.

Reading time: approx. 1-2 minutes
Shopejer

Spam orders and fake orders can be time-consuming to handle. Shoporama offers several tools to help you limit unwanted orders.

Blacklist

With the blacklist feature, you can block orders from specific email addresses, phone numbers, or IP addresses. Blocked customers are quietly redirected back to their cart without an error message.

Blacklist-siden under Ordrer i Shoporama-admin med aktiveret blokering, tællere for afviste ordrer, og en blokeret svindel-e-mailadresse i tabellen
On the Blacklist page, you can block orders from specific email addresses, phone numbers, and IP addresses at checkout. The counters at the top show the number of rejected orders, and the table displays the blocked entries with notes.

Read the full guide in the article “Blacklist – Block Unwanted Orders.”

Captcha

You can enable CAPTCHA protection on checkout and contact forms to prevent bots from placing automated orders. Read more in the article “Custom CAPTCHA Design.”

3D Secure

3D Secure (Verified by Visa / Mastercard SecureCode) is an extra security check that requires the customer to verify their identity with their bank. It significantly reduces fraud. Read more in the article “3D Secure on QuickPay.”

General Tips

  • Keep an eye out for orders from unusual email addresses or involving large amounts
  • Never process a payment until you’ve verified that the order is legitimate
  • If you notice a pattern in spam orders (e.g., the same email domain), use a blacklist
  • Consider enabling “only once per customer” for gift cards to prevent abuse

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