Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.

Reading time: approx. {eight} minutes
Shopejer

Overview

When you create an online store on Shoporama, you automatically get an address like dinshop.shoporama.dk. But to give your store a professional look, you should connect your own domain—for example, www.dinshop.dk.

Step 1: Buy a domain

If you don’t already have a domain, you can purchase one from a domain registrar such as one.com, Simply.com, Dandomain, or GratisDNS. Choose a short, easy-to-remember domain name that fits your business.

Step 2: Set up DNS records

At your domain provider, you’ll need to set up the following DNS records so that the domain points to Shoporama’s server:

Host Type Value
dinshop.dk A 91.223.235.80
*.dinshop.dk CNAME dinshop.dk

Important: DNS changes can take up to 24–48 hours to take effect, although this usually happens faster.

Step 3: Link the domain in Shoporama

  1. Log in to your Shoporama admin panel
  2. Go to Webshop → Domain
  3. Enter your domain in the Primary Domain field (e.g., dinshop.dk)
  4. Click Test Primary Domain to verify that the DNS is set up correctly
  5. Save the settings
Domæneindstillinger i Shoporama-admin med primært domæne, DNS-opsætning med A-record 91.223.235.80, felt til ekstra domæner, og aktiv SSL-status
The Domain page under Webshop displays the field for the primary domain, the DNS configuration with an A record pointing to 91.223.235.80, the field for additional domains, and the status of the SSL certificate.

Step 4: Order a free SSL certificate

Once the domain is linked and the DNS is correct, you can order a free SSL certificate directly from the domain settings. SSL ensures that your online store runs over HTTPS, which is important for:

  • Secure data transmission (especially for payments)
  • Better SEO rankings on Google
  • Customer trust (padlock icon in the browser)

Additional Domains

You can link multiple domains to the same online store under Online Store → Domain. Enter one domain per line in the Additional Domains field. All additional domains will automatically redirect to your primary domain.

Troubleshooting

  • Domain test failed: Wait up to 48 hours after making DNS changes. Check that the A record points to 91.223.235.80
  • "The domain is already in use": The domain is associated with another online store. Contact support@shoporama.dk for assistance
  • SSL isn’t working: Make sure the domain is correctly pointing to Shoporama’s server and that the SSL certificate has been ordered

Need help? Contact us at support@shoporama.dk.