Find or create an API key

For integrations with external systems such as Shipmondo, E-conomic, Klaviyo, and others, you’ll need an API token from Shoporama. You can find them here and learn how the usage limits work.

Find Your API Tokens

1. Go to Integrations → API Access (or directly to /webshop/api)
2. Here you’ll see a list of all tokens for the store, their access level, daily usage limits, and when they were last used
3. Click on a token to view or copy its full value

On Shoporama, there isn’t a single “API key” per store, but rather a list of tokens—you can have multiple tokens active at the same time, such as one for Shipmondo, one for E-conomic, and one for your own script.

Create a new API token

1. Go to Integrations → API Access
2. Click Create Token
3. Give it a descriptive name (e.g., “Shipmondo”) and select the access level
4. The new token will appear and is ready to use

API Limits and Usage

Each API token has a daily limit on the number of calls it can make. This protects the store from an integration that gets out of control and keeps usage predictable. New tokens are set to a default limit of 10,000 calls per day, and you can increase or decrease this limit yourself at any time.

What counts as a call?

A call is a single HTTP request to the REST API. If you retrieve a list of 100 products with a single request, it counts as one call but returns 100 products. If you retrieve them one at a time, it counts as 100 calls. Therefore, use list endpoints (e.g., /products) instead of looking up by ID whenever possible.

How to view your usage

In the list under Integrations → API Access, you can view the current usage for each token. If you click on a token, a colored progress bar (green, yellow at 70%, red at 90%) appears, showing how close the token is to the limit.

What happens if the limit is reached?

When a token reaches its daily limit, the API responds with an HTTP 429 Too Many Requests status code for subsequent calls. The client must wait until the next day, when the counter is automatically reset. You’ll receive one notification email per day when this happens—not one per blocked request—so your inbox won’t be flooded.

How to raise the limit

1. Go to Integrations → API Access
2. Click on the token you want to change
3. Enter a new value in the Maximum Daily Limit field (adjustable in increments of 100)
4. Click Save

Call Quotas

In addition to the per-token limits, each shop has a total pool of free calls included in its pricing model:

• Flex: 1,000 calls per day included for free
• Pro: 10,000 calls per day included for free
• Beyond that, 0.01 DKK is charged per additional call

The pool is calculated across all of the shop’s tokens combined. Always check the pricing page for the current figures. Typical integrations such as Shipmondo, E-conomic, Klaviyo, and price trackers usually use far less than this limit in daily operations.

What is an API token used for?

An API token grants external systems access to read and write data in your store via the REST API. Typical integrations:

• Shipmondo: to retrieve orders and create shipments
• E-conomic / Dinero: to synchronize orders and invoices
• Klaviyo / Heysender: for email marketing
• Custom integrations: retrieve products, orders, and customer data

Frequently Asked Questions

Why did I suddenly hit the limit after a CSV import?

An import via an integration can trigger many calls per row. For example, if each item updates the product, inventory, and price, 500 rows can quickly turn into 1,500 calls. Check the log in the external service, and if necessary, increase the token’s daily limit if you regularly have large imports.

Do my customers also get 429 errors on the store?

No. The limit only applies to integrations that use an API token. Your customers use the store in their browser via a regular session, completely outside the API, and they are never affected by token usage.

What’s the difference between Flex and Pro when it comes to the API?

Flex includes 1,000 free calls per day; Pro includes 10,000. This is a combined pool across all the store’s tokens. Calls exceeding this limit cost 0.01 DKK each. You set the per-token limit yourself, regardless of the pricing model.

How can I see in my billing statement how many extra calls I’ve paid for?

Extra API calls beyond the included pool are calculated monthly and appear as a separate line item on your monthly Shoporama invoice. This is separate from your subscription, so you can clearly see the usage in your accounting records.

How do I find out which token is using the most?

In the list under API Access, you can sort by “Daily Usage” to view usage per token. This is easiest if you’ve assigned each integration its own token with a descriptive name (e.g., “Shipmondo,” “E-conomic,” “Custom Script”).

Can I get a notification before I hit the limit?

You’ll receive an email on the day the limit is reached (one per day, not per blocked request). If you’d like earlier notification, keep an eye on the progress bar on the token page. It turns yellow at 70% and red at 90%.

What should I do right now if my integration has stopped?

Go to Integrations → API Access, click on the token, and increase the “Maximum Daily Limit.” Save. The integration can make calls again immediately. The counter resets automatically at midnight.

My inventory system makes thousands of calls at night. Is that normal?

This may be normal for a full synchronization, but often the integration can be set to retrieve only changes since the last sync (delta sync) instead of the entire inventory. Check the settings in your inventory system or ask your provider if there is a “changes only” mode.

See also: View webhooks in your store.

Need help? Contact us at support@shoporama.dk.