Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Reading time: approx. {eight} minutes
Developer

Should you connect Claude or another AI?

Claude (and other MCP clients) do not use API tokens - they use OAuth. So you don't need to create a token for them. Instead, read Web Store with Claude.

For integrations with external systems like Shipmondo, E-conomic, Klaviyo and others, you need an API token from Shoporama. You can find them here.

Find your API tokens

  1. Go to Account → Online Shop → API access (or directly to /webshop/api)
  2. Here you'll see a list of all tokens in the shop, their access level, daily usage and when they were last used
  3. Click on a token to view or copy the full value

In Shoporama, there is not a single "API key" per shop, but a list of tokens where you can have several in parallel, e.g. one for Shipmondo, one for E-conomic and one for your own script.

Create a new API token

  1. Go to Account → Webshop → API access
  2. Click Create new token
  3. Give it a descriptive name (e.g. "Shipmondo") and select the access level
  4. The new token is displayed and ready to use

What is an API token used for?

An API token gives external systems access to read and write data in your shop via the REST API. Typical integrations:

  • Shipmondo: to retrieve orders and create shipments
  • E-conomic / Dinero: to synchronize orders and invoices
  • Klaviyo / Heysender: for email marketing
  • Custom integrations: retrieve products, orders and customer data

Tip: Create one token per integration

Create one token per integration. Then you can easily see how much each integration is using and you can delete a single token without affecting the others.

Safety and security

An API token gives full access to your shop's data depending on its access level. Only share tokens with trusted services and keep them safe. If you suspect a token is compromised, delete it and create a new one.

See also: View webhooks in your shop.

Do you need help? Contact us at support@shoporama.dk.

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