Start your free trial

You're one step away from a lightning-fast webshop

30 days free - no credit card required

★ 4.4/5 on Trustpilot | 400+ webshops

Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Login and two-factor authentication (2FA)

Set up two-factor authentication (2FA) with Google Authenticator or SMS to secure your admin access in Shoporama.

Reading time: approx. {eight} minutes
Shopejer

Shoporama supports two-factor authentication (2FA) to secure your admin access. This article explains how to set up and use 2FA on your online store.

What is two-factor authentication?

Two-factor authentication (2FA) adds an extra layer of security to your login. In addition to your password, you also need to enter a one-time code from your phone. This means that even if someone knows your password, they can't log in without your phone.

Google Authenticator (recommended)

Shoporama supports Google Authenticator and other TOTP apps (e.g. Microsoft Authenticator, Authy). Here's how to set it up:

  1. Go to Profile in your admin panel.
  2. Under Two-factor authentication, select "Google Authenticator".
  3. Scan the QR code with your Authenticator app.
  4. Enter the 6-digit code from the app to confirm the setup.

After that, you will need to enter a new 6-digit code from the app every time you log in.

SMS authentication

Alternatively, you can choose SMS-based 2FA. Here, Shoporama sends a one-time code to your mobile number via SMS when you log in.

Note: SMS authentication requires your shop to have an active CPSMS integration and only works with Danish mobile numbers.

Requirements for admin users

For security reasons, Shoporama requires all admin users to have two-factor authentication enabled. When a user logs in without 2FA, they will be prompted to set it up before they can continue.

Password and security

Shoporama uses modern encryption (bcrypt) to store passwords securely. If you have an older account, your password encryption is automatically upgraded at your next login.

To change your password, see the article Change your password in Shoporama.

Troubleshooting

  • Code not working: Make sure the time on your phone is properly synchronized. Authenticator codes are time-based and will not work if the clock is incorrect.
  • Lost phone: Contact support@shoporama.dk and we will reset your 2FA.
  • SMS not received: Check that your mobile number is correctly entered in your profile and that it is a Danish number.

Related articles

Blacklist - Block unwanted orders

Learn how to use Shoporama's blacklist feature to block spam orders and unwanted customers by blacklisting email, phone number or IP address.

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.