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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Set up the E-label in your webshop

Guide to adding the E-label certification code to your Shoporama webshop.

Reading time: approx. 1-2 minutes
Shopejer

The e-mark is a Danish certification scheme that shows your customers that your webshop complies with current e-commerce regulations. Once you are certified, you will receive a code to insert into your webshop.

Insert the E-label code

  1. Log in to your Shoporama administration
  2. Go to Settings > Code in head/body
  3. Paste the E-label JavaScript code in the Code in body field (before </body>)
  4. Save the settings

The Ecolabel badge will now automatically appear on all pages in your online shop.

Alternative: Add badge via theme

If you want more control over the placement of the badge (e.g. only in the footer), you can instead insert the code directly into your theme's footer template via SFTP.

Frequently asked questions

  • Where do I get the code? - The code is provided by E-label when your certification is approved. Contact emaerket.dk for more info.
  • Do I have to use the E-mark? - It is voluntary, but it can increase customer trust in your webshop.
  • Does it work with Consent Mode? - Yes, the E-label badge works with Shoporama's cookie consent system.

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