Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Reading time: approx. {eight} minutes
Shopejer

You can create PostNord shipping labels directly from the Shoporama admin panel. The labels are downloaded as PDFs, and the tracking number is automatically linked to the order.

Prerequisite

You must have an EDI agreement with PostNord. Contact PostNord to set one up, and send your production customer number to support@shoporama.dk.

Setup

The PostNord agreement itself is activated by the Shoporama team. Send an email to support@shoporama.dk with the following information:

  • Your PostNord production customer number
  • The PostNord country with which you have the agreement (DK, SE, NO, or FI)

We’ll set up the agreement for you. Once that’s done, you can create shipping labels directly from the orders page in your admin panel.

How to create a shipping label

  1. Go to Orders
  2. Select the order you want to ship
  3. Click “Send to PostNord”
  4. Download the shipping label from the order page

Shoporama automatically links the tracking number to the order, and the customer receives a notification with tracking information.

Listen Print labels i Shoporama-admin med PostNord-, GLS-, og DAO-labels, modtager, levering, vægt, sporingsnummer, og status Oprettet.
The "Print Labels" overview in the admin panel displays generated shipping labels with the carrier, recipient, delivery method, weight, and tracking number. From here, you can download, print, and combine multiple labels into a single PDF.

Frequently Asked Questions

Can I set up the PostNord agreement myself in my admin panel?

No. The actual activation is handled by Shoporama’s operations team, so we’ll set it up for you. Send your production customer number and country to support@shoporama.dk, and it’s usually ready within one business day.

Where can I find my production customer number?

It’s listed on your EDI agreement from PostNord. If you’re unsure, contact PostNord’s customer service. It’s typically an 8- to 12-digit number.

How much does it cost to ship via PostNord from Shoporama?

Pricing and products are arranged directly with PostNord. Shoporama does not charge an additional fee for creating a label.

Can I create multiple labels at once?

Yes. In the order list, you can select multiple orders and send them all to PostNord at once. Track & trace is linked to each individual order.

Is the customer automatically notified?

Yes. Once the shipping label is created and the order is marked as shipped, the customer receives the standard shipping email with a tracking link.

What should I do if the label fails?

Check that the recipient’s address is valid (zip code, country, phone number). If the error persists, please email support@shoporama.dk with the order number, and we’ll look into it.

Need help? Contact us at support@shoporama.dk.