Ticket

What is a ticket?

A ticket grants access to an event taking place at a specific time, such as a concert, a wine tasting, a class, or a trip. In the past, a ticket was a piece of paper. Today, it’s usually electronic: an email or a PDF with a QR code that the customer shows on their phone or prints out.

Dates, Seats, and Ticket Types

An event usually has a limited number of seats per date. Once they’re sold out, the date is fully booked, and many organizers maintain a waiting list for those who were too late to book. Tickets often come in several types—such as Adult and Child or Standard and VIP—each with its own price, but they share the available seats for that date.

Personalized Tickets and Check-In

Some tickets are personal and issued in the participant’s name, such as for trips and courses where the organizer needs to know who is attending. The ticket is checked at the entrance to ensure the same ticket cannot be used twice. This is called check-in.

Tickets in Shoporama

In Shoporama, a ticket purchase is a regular order in your online store, and the payment is processed through your own payment solution.

• Enable this in your profile: Under Webshop → Product Profiles, check the box next to “Tickets.” Ticket types such as “Adult” and “Child” are created as variants, and each type can have its own price.
• Dates for the product: In the Tickets and Dates tab, you set up the dates with the number of seats, the sales cutoff, and any surcharge per ticket. The customer selects a date on the product page and sees how many seats are left.
• One ticket per item: Each ticket receives its own unique code. Once the order is paid for, the customer receives an email with the tickets, including QR codes and a PDF version, if you’ve enabled QR codes.
• Customer’s Ticket Page: Here, the customer can download the tickets as a PDF, add the date to their calendar, and edit the names of the attendees until the sales cutoff.
• Reminder and waiting list: The customer can receive a reminder 48 hours in advance, and for a sold-out date, the customer can sign up to receive an email if a spot becomes available.
• Overview and scanning: Under Orders → Tickets, you’ll see the dates with sold seats and attendee lists, and under Orders → Scan Tickets, you can check guests in at the door.

Ticket items do not use inventory, and Shoporama sells seats by date, not numbered seats. Travel and courses can now also be sold with a deposit paid upfront and the balance due later; see installment payments. The date picker is available in the Montana, MontanaB2B, Delaware, and DelawareDK themes.

You’ll find the complete step-by-step setup in the article about tickets.