Close your webshop

If you want to temporarily or permanently close your online store, you can switch to a Storage subscription or close the store and delete your data. Both options are available under Online Store → Close Online Store.

Who can close the online store?

Only a company administrator can close the online store or switch it to Storage. Users with the Full Access role cannot do this unless they are also a company administrator. For these users, “Close Online Store ” does not appear in the menu, and if they open the page anyway, they’ll see the message “Only the company administrator can close or reset the online store.” Under Company → Users, you can see who the company administrator is, and a company administrator can designate other users as company administrators in the same location. If the company does not have a company administrator, please email support@shoporama.dk. Read more in Roles and Permissions.

When you close the online store or switch to Storage under Online Store → Close Online Store, this is recorded in the activity log along with the time and the user who performed the action.

Temporary Closure (Storage)

If you want to close the store for a period of time without losing any data, switch to a Storage subscription:

1. Go to Web Store → Close Web Store
2. Check the box next to “Yes, switch to a Storage subscription ” in the green panel “Keep your data with Storage”
3. Click “Switch to Storage”

With Storage, visitors will only see the message “The online store is not active,” but you’ll retain all your data, and the admin panel will function as usual. Storage costs 49 DKK per month. To reopen the store, go to Company → Webstores, click “Switch” next to the pricing plan, select a new pricing plan, check the box next to “I accept the terms of service,” and click “Switch Pricing Plan.” Only a company administrator can do this.

Permanent Closure

To permanently close your store, you must cancel your subscription. Before doing so, we recommend:

1. Back up your data: export your data (products, orders, and customers)
2. Notify customers: Let any waiting customers know
3. Terminate integrations: Cancel any third-party subscriptions
4. Close the online store: Click “Close Online Store” and delete the data in the red panel under Online Store → Close Online Store, then confirm

Need help? Contact us at support@shoporama.dk.