Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Reverse related products

Understand the difference between related and unrelated products and how to set them up.

Reading time: approx. {eight} minutes
Shopejer

What are reverse-related products?

In Shoporama, a distinction is made between related products and reverse-related products:

  • Related products: The products you’ve chosen to display on this product’s page. Set up under “Related products” on the product edit page.
  • Reverse-related products: Other products on which you want your product to appear as a related item. In other words: you can choose to have your product appear as a related item on other products’ pages.

Example

You sell a case (Product A) that fits a phone (Product B). With reverse-related products, you can specify from Product A that it should appear as a related product on Product B’s page, without having to edit Product B.

Here’s how to set it up

  1. Open the product you want to display as a related item (e.g., the case).
  2. Go to the Related Products section, where you’ll find “Reverse Related” at the bottom. If you can’t see the card, it’s hidden for the entire store. Click “Show when boxes are hidden” under the menu on the right.
  3. Type in the search field under “Search and Add” on the left, and click on the products where you want your product to appear (e.g., the phone). Each product you click on will be checked, and the results will remain visible so you can select multiple items in a row. The selected items appear on the right under “Selected” with the quantity listed next to the heading.
  4. Save the product.

The case will now automatically appear as a related product on the phone’s product page.

Kortet Relaterede produkter på et produkt i Shoporama med produktvælgeren i to kolonner: Søg og tilføj med søgeresultater og flueben til venstre, Valgte med 5 produkter til højre, og Omvendt relateret nederst i kortet
Related products with the search bar on the left and the selected items on the right. “Reverse Related” appears at the bottom of the same card and works the same way, but here the order cannot be changed.

To remove a product, click the checkmark next to it under “Selected” and save. Long product names are truncated in the list, but you can see the full name by hovering your mouse over it. On a narrow screen, the search results and selected products appear one below the other instead of side by side. “Related Products” at the top of the card uses the same selector, and there you can also change the order by dragging the icon on the far left of the row.

When is this useful?

  • Accessories that work with many products. Set it up once from the accessories section instead of editing each main product.
  • New products you want to quickly display on existing product pages.
  • Promotional products you want to temporarily highlight on other products.

Tip: Find the right products using the “Bought Together” statistics

Not sure which products to relate? Under Statistics → Bought Together, you can see which product pairs your customers actually buy in the same order. From there, you can add them as related products with a single click. It’s a quick way to set up both regular and reverse relationships based on actual customer behavior.