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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Customize your checkout

Guide to customizing the checkout flow in your Shoporama online store, including payment methods, shipping, customer fields and gift cards.

Reading time: approx. 1-2 minutes
Shopejer

The checkout flow in your Shoporama online store can be customized to suit your business and your customers' needs.

Payment methods

Under Settings > Payment you can enable and disable payment methods. The customer only sees the active methods in the checkout. You can offer:

  • Card payment via your payment gateway (QuickPay, Stripe, OnPay etc.)
  • MobilePay
  • Klarna (invoice, partial payment)
  • Invoice payment
  • EAN payment (for public institutions)

Shipping options

Under Settings > Shipping you set up shipping options. You can create multiple shipping types with different prices and restrictions. The customer selects the shipping method in checkout.

Customer fields

You can add extra fields to the checkout form under Settings > Customer fields. This could be a CVR field, a message for the order, or other information you need from the customer.

Gift card in checkout

The gift card field is automatically displayed in the checkout if the feature is enabled. The customer can enter a gift card code, which is deducted from the order total. Read more in the article Gift cards and vouchers.

Open vs. closed cart

You can choose between open cart (the customer continues shopping) and closed cart (the customer is sent directly to checkout). Read more in the article Open vs. closed cart.