Troubleshooting E-conomic integration

The e-conomic app automatically transfers orders from Shoporama to your e-conomic accounts. This guide will help you solve the most common issues.

Check order labels first

Every order touched by the app automatically gets a label showing the status:

• e-conomic-ok - Order has been transferred without problems
• e-conomic-pending - Order waiting for transfer
• e-conomic-failed - Transfer failed. Click on the order to see the error message

You can filter the order list by label to quickly see all orders with issues.

Orders are not transferring

• Check that the app is installed - Go to Apps in Shoporama admin and confirm that the e-conomic app is installed and active
• Check the API key - If the key is invalid or expired, all transfers will fail. Generate a new key in e-conomic and update the app in Shoporama
• Check trigger time - The order is only transferred when the trigger time hits (creation, payment or shipment depending on your settings)
• Re-transfer manually - Remove the e-conomic-failed label and add e-conomic-pending to trigger a new transfer

Incorrect amounts in e-conomic

• VAT zones and VAT rates - Shoporama automatically sets the correct VAT zone in e-conomic based on the customer's country of delivery and whether the customer is private (B2C) or business (B2B with CVR/EAN). If the numbers don't match, check that your VAT zones in e-conomic are set up to handle both Danish sales, EU sales and exports. Read more in B2B sales in Shoporama
• Rounding - Small discrepancies of a few cents can be due to rounding differences between systems
• Currency - Check that the currency in e-conomic matches the order currency or adjust the exchange rate in the app settings
• Home country - Check that the home country in the app settings is set correctly. It controls the VAT zone calculation

Errors when transferring

If a specific order cannot be transferred, it may be due to:

• Missing customer details - Missing name, address or email may prevent debtor creation
• Invalid product group - The product group you selected in the app settings must exist in e-conomic
• Missing payment terms - If payment terms are not set for the order type (card or EAN/invoice), the invoice may fail
• Missing layout - If the selected invoice layout does not exist in e-conomic, the transfer will fail
• Rate limit from e-conomic - For very large batches, e-conomic may temporarily limit incoming calls. Wait a few minutes and try again

What about credit notes?

The new e-conomic app does not transfer credit notes automatically. When you credit an order in Shoporama, you need to create the corresponding credit note in e-conomic yourself. Read more in the article about credit notes and refunds.

Inventory is not updated

The new e-conomic app does not synchronize inventory between Shoporama and e-conomic. Inventory is handled exclusively in Shoporama. If you previously used inventory synchronization via the old SOAP integration, you must now maintain inventory only in Shoporama.

Read also the articles Set up e-conomic integration, How the e-conomic integration works and Typical errors in the e-conomic integration for more information.