Troubleshooting E-conomic integration

The E-conomic integration automatically transfers orders and credit notes to your E-conomic accounts. This guide will help you solve the most common issues.

Orders are not transferred

• Check the connection - Go to Settings > Integrations > E-conomic and make sure the connection is active
• Reconnect - If the connection is lost, click "Connect to E-conomic" to re-authenticate
• Check order status - Orders are typically only transferred when they are marked as paid or sent (depending on your settings)

Incorrect amounts in E-conomic

• VAT zones and VAT rates - Shoporama automatically sets the correct VAT zone in E-conomic based on the customer's country of delivery and whether the customer is private (B2C) or business (B2B with CVR/EAN). If the numbers don't match, check that your VAT zones in E-conomic are set up to handle both Danish sales, EU sales and exports. Read more in B2B sales in Shoporama
• Rounding - Small discrepancies of a few cents can be due to rounding differences between systems
• Currency - Check that the currency in E-conomic matches the order currency
• Posting accounts - If the sale is posted to the wrong account, check your account settings in the E-conomic integration in Shoporama

Errors when transferring

If a specific order cannot be transferred, it could be due to

• Missing product match - The product must have a matching item number in E-conomic
• Customer details - Missing or invalid customer details can prevent the transfer
• Chart of accounts - The accounts configured in the integration must exist in your E-conomic chart of accounts

Credit notes

Credit notes are automatically transferred when they are created in Shoporama. If a credit note does not appear in E-conomic, check that the original order was transferred correctly.

Read also the articles Set up E-conomic integration, How the E-conomic integration works and Typical errors in the E-conomic integration for more information.