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Troubleshooting E-conomic integration

Guide to troubleshooting the E-conomic integration in Shoporama. Fix issues with synchronization, missing orders and incorrect posting.

Reading time: approx. 1-2 minutes
Shopejer

The E-conomic integration automatically transfers orders and credit notes to your E-conomic accounts. This guide will help you solve the most common issues.

Orders are not transferred

  • Check the connection - Go to Settings > Integrations > E-conomic and make sure the connection is active
  • Reconnect - If the connection is lost, click "Connect to E-conomic" to re-authenticate
  • Check order status - Orders are typically only transferred when they are marked as paid or sent (depending on your settings)

Incorrect amounts in E-conomic

  • VAT settings - Check that the VAT setup in E-conomic matches your Shoporama shop (25% Danish VAT)
  • Rounding - Small discrepancies can be due to rounding differences between the systems
  • Currency - Check that the currency in E-conomic matches the order currency

Errors when transferring

If a specific order cannot be transferred, it may be due to:

  • Missing product match - The product must have a matching item number in E-conomic
  • Customer details - Missing or invalid customer details may prevent the transfer
  • Chart of accounts - The accounts configured in the integration must exist in your E-conomic chart of accounts

Credit notes

Credit notes are automatically transferred when they are created in Shoporama. If a credit note does not appear in E-conomic, check that the original order was transferred correctly.

Read also the articles Set up E-conomic integration and Typical errors in E-conomic integration for more information.

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