Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

See your revenue

Guide to viewing your revenue in Shoporama - both on the front page, via the detailed revenue statistics with graphs, and via order export.

Reading time: approx. {eight} minutes
Shopejer

The front page of your Shoporama admin shows your revenue for the most recent period. In addition, Shoporama has a dedicated revenue statistics page with graphs and detailed figures. For more detailed revenue data, you can also export orders.

View revenue on the front page

When you log in to the admin, a revenue overview is displayed on the front page too:

  • Revenue today
  • Revenue this week
  • Revenue this month
  • Number of orders

Detailed revenue statistics

Under Statistics → Revenue you will find a dedicated page with detailed revenue statistics. Here you can:

  • View revenue over time - with an interactive graph showing the development
  • Split by day, week or month - switch between intervals to see short and long term trends
  • Credit notes - view credit notes separately so you know your real net revenue
  • Freight revenue - see how much of your revenue comes from freight

The revenue page gives you a quick and visual overview without having to export data first.

Export detailed revenue

To get a detailed overview of revenue per product, category or period:

  1. Go to Orders
  2. Filter by the desired period
  3. Click Export to get a CSV file with all order data

Ask the AI about your revenue

You can ask questions about your revenue directly to an AI assistant and avoid clicking through reports. The AI can retrieve figures for any period, compare months or years and find your best-selling products. You can also ask for a short summary so you get the answer right away instead of a table.

The numbers the AI retrieves are the same as you find under Statistics in the admin, so you can safely use them in your ongoing follow-up. See the section "Calculating numbers" below if you want to understand exactly how the numbers are calculated.

Examples of prompts you can copy:

What was my revenue last month compared to the same month last year?
Show me the 10 best-selling products this year.
What is my daily revenue for the last 30 days?

Read more about how you can manage your shop with an AI assistant in the blog post Now you can manage your entire webshop by chatting.

Calculating the numbers

Revenue figures are calculated based on orders with the status "completed". Canceled and returned orders are not counted.

For more information on how the numbers are calculated, see how the numbers are calculated in the backend. Also see if the figures are with or without VAT.

Related statistics

Shoporama has a number of built-in statistics tools that give you insights into your business:

Do you need help? Contact us at support@shoporama.dk.