Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

Reading time: approx. {eight} minutes
Shopejer

What is a country restriction?

With country restrictions, you can limit which payment methods are displayed to your customers based on their shipping country. This is useful if, for example, you have payment methods that only work in certain countries—such as MobilePay, which is only available in Denmark, or Klarna, which is only available in Scandinavia.

How to set up country restrictions

Oversigt over betalingsgateways i Shoporama-admin under menupunktet Integrationer, med kolonnen Lande der viser 'Alle lande' for hver gateway.
Go to the Payment Gateways overview under Integrations in the admin panel. The Countries column shows which countries each gateway is available in; here, it says “All countries” until you set a country restriction for the individual gateway.
  1. Go to Integrations → Payment Gateways in the admin panel.
  2. Click on the payment gateway you want to restrict.
  3. In the right sidebar, you’ll find the Country Restriction section.
  4. Select the countries where the payment method should be available. Hold down Ctrl (Windows) or Cmd (Mac) to select multiple countries.
  5. Click Save.

Default Behavior

If you do not select any countries, the payment method will be available in all countries. Country restrictions are therefore only active when you explicitly select one or more countries.

How does this work at checkout?

When the customer selects a shipping country during checkout, the payment options are automatically filtered. Only payment methods available for the selected country are displayed. Payment methods without country restrictions are always displayed.

Example

You sell to Denmark, Sweden, and Germany and offer the following payment methods:

  • Card payment (QuickPay) — no country restrictions → displayed in all countries.
  • MobilePay — limited to Denmark → displayed only to Danish customers.
  • Klarna — limited to Denmark and Sweden → displayed only to Danish and Swedish customers.