Need help?
In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
What emails does Shoporama send to my customers?
Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.
What themes are there on Shoporama?
Overview of all free themes on Shoporama - Delaware, DelawareDK, California, Alaska2, Washington and more.
Which user receives system emails?
Guide to view and change which user receives system emails from Shoporama.
How do I change company information
Guide to changing company name, address and other business information in Shoporama.
How do I receive payment online?
What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.
How do you reset cache?
Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.
Why does the text look different in the shop than in the backend?
Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.
When will I get my money paid out?
Find out when you get paid from your sales through the payment gateway.
Import extra fields on products
Guide to importing extra fields via CSV import of products in Shoporama.
Import categories via CSV
Guide to importing categories as a CSV file in Shoporama.
Import products from DanDomain
Guide to importing products, categories, variants and images from DanDomain to Shoporama via XML export.
Import products from Shopify
Guide to importing products, variants, categories, and images from Shopify to Shoporama via CSV file.
Import products via CSV
Complete guide to importing products with a CSV file in Shoporama - including format, fields and tips.
Set currency in your shop
Guide to setting currency (DKK, EUR, NOK, etc.) in your Shoporama online store.
Settings for transactional emails
How to set when Shoporama automatically sends transactional emails like abandoned baskets, payment reminders and product reviews.
Campaigns
Learn how to create promotions in Shoporama that automatically give your customers a discount. Choose from fixed price, cheapest free or percentage discount on selected products and categories.
Can you change the profile of a product?
Explanation of why you can't switch product profiles and what you can do instead.
Comments on GLS orders
Guide to transfer order comments to GLS orders in Shoporama.
Copy a product
Guide to copying a product in Shoporama - including variants, images and descriptions.
Customers go directly to the order confirmation
Troubleshoot when customers skip payment and land directly on the order confirmation.
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