Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Product Filtering in Your Online Store

Guide to Product Filtering in Shoporama. You build the filter yourself under Design → Filter, select which facets customers will see (brand, supplier, subcategories, product labels, profile attributes such as size and color, price, and stock status), and decide what they’ll be called in the shop. This article walks you through the setup step by step, including combining values such as “S” and “Small,” price ranges and promotional prices, setting up the filter as its own page at /filter/, and what the customer sees in terms of quantity, selected filters, and how the filter appears on mobile. Filtering only works in the Montana and MontanaB2B themes.

Shopejer Developer

Recommendations in Your Own Theme

Here's how to add recommendations to a theme that isn't one of Shoporama's own: either using a CSS selector from the admin panel or using the Smarty tag in the template.

Shopejer Developer

Code Editor: Edit theme files directly in the admin panel

The code editor lets you edit your theme's HTML, CSS, and JavaScript files directly in the admin panel. See what you can edit, how to save your changes, and why there's no "Undo" option.

Shopejer Developer

Copy a product using Claude or the REST API

Here's how to duplicate a product in Shoporama using Claude or the REST API. The copy is always saved as a draft, and you can override the name, EAN, SKU, price, and URL in the same call.

Shopejer Developer

Implement tracking in a Shoporama theme

Developer Guide to E-commerce Tracking in a Shoporama Theme: Data Layer, Google Tag Manager, Custom Events, and Correct Product IDs Using getTrackingId().

Developer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Shopejer Developer

What cookies does Shoporama set?

A complete overview of the cookies set by a Shoporama online store: name, purpose, and duration. Use this list as the basis for your cookie policy.

Shopejer Developer

Product IDs and Catalog Match: How to Ensure Your Ads Match Your Product Feed

An explanation of which product ID Shoporama’s tracking sends, why it always matches the Google Shopping feed, what “catalog match” means for your ads on Meta and Google, and how to check and troubleshoot your match rate.

Shopejer Developer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Server-side tracking in Shoporama

A Complete Guide to Server-Side Tracking in Shoporama. Better data quality, fewer ad-blocker losses, product IDs that match your feed, and contribution margins directly in GA4.

Shopejer Developer

Image Archive: Upload, Organize, and Reuse Your Images

Collect, organize, and reuse your images all in one place with the Image Archive, and insert them directly into your texts.

Shopejer Developer

Find ID på produkt, kategori, ordre og andre objekter

Sådan finder du produkt-ID, kategori-ID, ordre-ID, profil-ID og webshop-ID i Shoporama. ID'et står altid i URL'en efter /edit/ og bruges i CSV-import, REST API og AI-integrationer.

Shopejer Developer

Delaware-themed configuration and customization

Complete guide to setting up the Delaware theme on your Shoporama online store. Footer, mega menu, colors, payment icons, Trustpilot, Instagram link and much more.

Shopejer Developer

Shoporama Tracking Engine: Server-side tracking for all major platforms

Shoporama's tracking engine (developed with 1260 A/S) sends data from your webshop directly to Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn and Microsoft Ads. Server-side tracking, Consent Mode and Conversion API in one module.

Shopejer Developer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

Split your feeds into multiple pages

Here's how to split a custom XML feed from a landing page into multiple pages. The parameter is determined by your own feed template.

Shopejer Developer

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