Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Sell in multiple countries through the online store you already have

Now you can sell in other countries through the online store you already have. Under Online Store → Countries, you can set a unique address, language, currency, and prices for each country, and automatic translation of your text is included in the price. Products, inventory, orders, and customers are all managed in the same admin panel, so you don’t have to run a separate online store for each country.

Reading time: approx. {eight} min
Sælg i flere lande fra den webshop, du allerede har

A customer in Stockholm finds your coffee on Google. She clicks through and sees Danish text, prices in Danish kroner, and a shipping page that only mentions Denmark. She closes the tab—not because she didn’t want to buy, but because she wasn’t sure you’d sell to her.

Until now, the typical solution was to set up another online store: a Swedish version with the products re-entered, an inventory that had to be kept in sync, and a translator paid by the hour. It’s certainly possible, but it’s double the work, which is why the idea often never gets off the ground.

Now, instead, you can add that country to the online store you already have. The new page “Web Store → Countries” gives each country its own address, language, currency, and prices, while products, inventory, orders, and customers remain in the same admin panel. All the details are in the article “Sell in Multiple Countries.”

Siden Webshop → Lande med tabellen over landene. Danmark er hovedland på mortensbutik.dk med dansk og DKK. Finland ligger på mortensbutik.dk/fi med finsk og EUR, og England ligger på mortensbutik.dk/en med engelsk og GBP. Begge er aktive. Alle tre bruger temaet Montana og prismodellen Pro. Under sproget står, hvor mange varer der er oversat, og under valutaen dagens kurs. Under tabellen står Vælg leveringsland og knappen Tilføj land.
All your countries on one page. Denmark is the main country, and Finland and England are active.

Each country is your store in that country’s language

Your store, as it is today, becomes the main country and continues exactly as before. Each new country builds on that foundation. You choose whether the country should be located on a subpath such as dinshop.dk/se or on its own domain such as dinshop.se. You choose the language from among 22 European languages and the currency from among 14, including the euro, Swedish and Norwegian kroner, and British pounds. The country can use the same theme as the main country or its own, and you choose the pricing model for each country.

You have a single set of products for all countries. If you change a price, the prices in the other countries will update automatically, unless you’ve set a fixed price for the product in that country’s currency.

The text translates automatically, and this is included in the price

What usually stops a Danish online store from expanding internationally is the text. With “Countries,” products, categories, menus, pages, and the theme’s own text are automatically translated into each country’s language. Up to 2,000,000 characters per language per month are included. This corresponds to approximately 1,300 products with descriptions.

The translation only processes text that is missing or where the Danish text has been changed since the last translation. Anything you’ve edited yourself will never be overwritten. If you edit a product in Danish, the new text will be translated within a few minutes. If you have many products, the first translation may take a few days because there is a daily limit on the amount that can be translated. If the monthly quota is used up, new texts in Danish and modified texts will be displayed with the old translation until the quota resets on the 1st of the following month, or until you translate them yourself.

If you want to review the texts or give them a local touch, go to Webshop → Translations. This menu item appears as soon as a country has a language other than the main country’s. Here, the Danish text appears next to each language, and if you have a translator, you can download the texts as a CSV file and import them again.

Oversættelsen af varen Nordic Roast Filterkaffe Mørkristet, hele bønner 500 g under Webshop → Oversættelser. Dansk, Engelsk, og Finsk står side om side med felterne Navn, Adresse, Liste-beskrivelse, og Beskrivelse, fx Nordic Roast Dark Roast Filter Coffee, whole beans på engelsk og Nordic Roast tumma suodatinkahvi, kokonaiset pavut på finsk. Adressefelterne har hjælpeteksten Tom: dannes ud fra navnet. Øverst står beskeden om, at automatisk oversættelse er slået til, og knapperne Rediger teksten på dansk og Gem og gå til næste uoversatte.
The Danish text appears next to each language. If you correct a translation here, it won’t be overwritten again.

Prices that appear to have been set in the country

A price of 9.07 GBP looks like it’s been converted. A price of 8.99 GBP looks as if it were set in England. That’s why Lande doesn’t just convert your prices using the current exchange rate from the National Bank. You can also choose a fixed exchange rate, add or subtract a percentage, and round the prices so they end in .95 or .99 or are whole numbers. If a country has its own prices, they’re calculated using that country’s VAT rate, which you’ve set up under Delivery → Countries.

If a specific item is to cost exactly 199 SEK, enter a fixed price in the item’s currency, and it will apply in all countries using that currency. Shipping, free shipping thresholds, discount codes, and gift cards are automatically converted using the exchange rate, so you don’t need to set them up again.

Kortet Valuta på landet England med valutaen GBP – Britiske pund og Kurs sat til Dagens kurs fra Nationalbanken (100 GBP = 881,88 DKK) frem for Fast kurs. Nedenunder står feltet Prisjustering i procent, Afrunding sat til Ingen afrunding (98,73), og Eksempel, der viser 100,00 DKK → 9,07 GBP, 249,00 DKK → 22,59 GBP, og 999,00 DKK → 90,62 GBP med noten om, at landets moms er 0 % under Levering → Lande.
The example at the bottom immediately shows what your prices will be in the country’s currency when you change the exchange rate, percentage, or rounding.

The customer feels that the store is tailored to her

A customer in Stockholm switches to Swedish in the language selector and lands on the same page in Swedish. Products, categories, and pages display Swedish addresses, and the shopping cart updates automatically as she navigates. The checkout and order confirmation emails are in Swedish and in Swedish kronor, and the payment window is in Swedish if your payment solution supports it.

For each country, you choose which delivery countries, shipping methods, and payment methods customers can use. The billing address must be located in all your countries so that you comply with EU rules against geoblocking, while products are only delivered to the countries you’ve selected. If you have multiple warehouses, each country can pull products from its own warehouse.

Google finds the right version

Shoporama automatically sets up hreflang links between the language versions so that Google can display the Swedish page in Sweden and the Danish page in Denmark. Each country gets its own sitemap, and your Google Shopping feed is also available in each country with that country’s language, currency, and prices, just like the feeds for PriceRunner, Kelkoo, and Partner Ads. The country’s sitemap and feeds include only those products that have been translated into the country’s language.

Pages that haven’t been translated yet are displayed in Danish and are excluded from Google in that country until they’re translated. That way, you won’t end up with half-Danish pages in Swedish search results.

See how each country is performing

The “Sales from Other Countries” chart on the admin dashboard shows how much each country has sold over the past 30 days and which ones are growing. Under Statistics → Sales by Country, you can dive deeper into orders, average order value, new customers, and coverage rate for each country. All amounts are listed in your shop’s currency, so you can compare countries directly, and in the order overview, you can see which country an order was placed in.

Forsiden af admin med kortet Salg fra de andre lande: DKK 40.699, op 69 %, og 43 % af omsætningen (før 25 %). Under står Danmark (hovedland) med 53.779 og 57 %, Sverige med 18.365 og 19 %, Finland med 14.952 og 16 %, og England med 7.382 og 8 %, hver med udviklingen i procent og mærket Ny ved England.
The map on the front page shows sales from other countries and the trends in each country.

Activate the country when you’re ready

A new country isn’t active yet, so you can set it up and test it before customers can see it. When you toggle the switch to “Active,” a window will display the address, language, currency, theme, and price one last time before the country goes live. You can always turn the country off again, and the settings will be saved.

Because the country’s pricing model affects your bill, only users with the Full Access role can change the store’s countries.

Vinduet Aktivér Finland? oven på siden Webshop → Lande med teksten Når landet er aktivt, kan kunderne handle i det på mortensbutik.dk/fi og punkterne Sprog: Finsk (oversættes automatisk), Valuta: EUR (100 EUR = 747,51 DKK, dagens kurs), Tema: Montana, og Prismodel: Pro: 1.400,- DKK pr. måned. Under står, at prisen er ekskl. moms og faktureres bagud for de dage, landet er aktivt, og knapperne Annuller og Aktivér land.
The window shows what customers will see and how much the country costs before you click “Activate Country.”

How much does it cost?

The main country doesn’t cost extra. For each country you activate, you can choose between Pro for 1,400 DKK per month and Flex for 0 DKK + 5% of the country’s revenue; however, starting January 1, 2027, the minimum charge is 249 DKK per month. Prices exclude VAT and are billed monthly in arrears for the days the country has been active, and only after your store has gone live. Automatic translation is included, and if a country uses a custom-built theme, it must be on the Pro plan. See all prices on the pricing page.

Get Started

  • Check your theme. Montana, MontanaB2B, Delaware, DelawareDK, California, Washington, Alaska2, and Alaska are ready for countries. The Countries page will let you know if your theme isn’t. If you have a custom-built theme, send your theme developer the guide “Get Your Theme Ready for Countries.”
  • Create the shipping country. If the country isn’t listed under Shipping → Countries, create it there first, including tax and shipping rates.
  • Add the country. Go to Web Store → Countries, select the country, and click “Add Country.” Select the address, language, currency, and pricing model, as well as which shipping countries, shipping methods, and payment methods customers can use.
  • Let the translation run. Review the country settings, adjust anything that needs a local touch, and enable the country.
  • Have your own domain? Enter the domain on the country’s page and have it point to Shoporama just like your main domain. Then click “Order Free SSL,” and we’ll install the certificate.

Start with the country from which you’re already receiving visitors or orders, and track your progress under “Sales by Country.” If you need help choosing countries or a pricing model, email support@shoporama.dk.

Share this post