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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Shopejer

Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

Shopejer

Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

Shopejer

Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

Shopejer

Find your invoice from Shoporama

Guide to finding and downloading your invoices from Shoporama.

Shopejer

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Developer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup.

Shopejer

The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Shopejer

Consumers' Association as a payment method

Guide to accepting payment from the Consumers' Union in your Shoporama online store.

Shopejer

The difference between description A and B

Explanation of the difference between description A and B on categories and landing pages in Shoporama.

Shopejer

Free shipping over a certain amount

Guide to creating free shipping above a certain amount in your Shoporama online shop.

Shopejer

GDPR - Data Processing Agreement

Information about data processing agreement with Shoporama according to GDPR.

Shopejer

Restore a deleted category

Information about restoring deleted categories in Shoporama - what is possible and what is not.

Shopejer

GLS Uniconnect types explained

Explanation of the four different GLS Uniconnect types in Shoporama - what they cover.

Shopejer

GLS error: No free function server

Explanation of the GLS 'No free function server' error - what it means and what you can do.

Shopejer

Google Analytics tracking of your online store

Guide to setting up Google Analytics with e-commerce tracking on your Shoporama webshop via Google Tag Manager.

Shopejer

Google Shopping category ID on products

Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.

Shopejer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

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