Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

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Scan the items on the picking list

Pick orders using a standard barcode scanner. You scan the item, and the system automatically finds the order that needs it, counts the quantity, and can complete the order automatically.

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Print the picking slip and the consolidated picking list

The two printed documents from the picking list: one picking slip per order with a barcode, and a consolidated picking list where the items from all orders are combined and sorted by shelf location.

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Warehouse Placement: Assign a shelf location to your items

The "Warehouse Location" field indicates where the item is physically located. The picking list and both print documents are sorted by this field, so you can follow a single route through the warehouse instead of having to search for the item.

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Pick list

How to use the picking list in Shoporama: the queue, shelf location for each item, scanning with a barcode scanner, printing picking slips, and the four buttons that complete an order.

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Apply for a settlement agreement with Clearhaus

Apply for a settlement agreement with Clearhaus directly from the Shoporama admin panel, save your API key, and have our support team link the settlement agreement to your payment gateway.

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A/B Testing of Shipping Rates: Find the Shipping Rate That Generates the Most Revenue

How to Use A/B Testing for Shipping Rates in Shoporama: Show two shipping rates to two separate groups of your visitors, and see which one yields the best bottom-line results.

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Product Filtering in Your Online Store

Guide to Product Filtering in Shoporama. You build the filter yourself under Design → Filter, select which facets customers will see (brand, supplier, subcategories, product labels, profile attributes such as size and color, price, and stock status), and decide what they’ll be called in the shop. This article walks you through the setup step by step, including combining values such as “S” and “Small,” price ranges and promotional prices, setting up the filter as its own page at /filter/, and what the customer sees in terms of quantity, selected filters, and how the filter appears on mobile. Filtering only works in the Montana and MontanaB2B themes.

Shopejer Developer

Verified Shoporama Store

The "Verified Shoporama Store" badge shows your customers that Shoporama has verified the identity of the store's owner. See the requirements, the different versions, and how to display it in your store.

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Edit photos: rotate, crop, and set the focus point

Here's how to rotate, crop, and set the focus point for images in the admin panel. The original is never overwritten, and you can always reset it.

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Add-ons on the product page: Sell accessories with a single checkbox

Display selected accessories below the "Buy" button so customers can add them to their cart with a single checkmark. With variant selection, customers can also choose the size or color of the add-on item.

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Split Delivery: Ship part of the order now and the rest later

Can't you ship the entire order at once? With split shipping, you ship what you have in stock, and the rest will be shipped when it arrives. The order will be consolidated into one shipment, with a single invoice and a single payment.

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Let the customer fill in fields on the product (personalization)

Add fields to the product page that customers can fill out themselves: name for engraving, date, yes/no options, a list, or an uploaded file. Here’s how to set up customer input on a product page, and here’s how to find the responses on the order.

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Print shipping labels without an order

Create and print shipping labels without first placing an order, using your own account with PostNord, GLS, or DAO. Create labels for multiple customers at once from your customer list, send packages to the nearest package shop, clone labels and print the entire shipment in one go, send a QR code to senders without a printer, and create your own packing slip.

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Recommendations: Automatically display the products your customers are looking for

Recommendations automatically display relevant products, such as "Others also viewed" on the product page and "Others also bought" in the shopping cart. Here's how to set them up in the Page Builder.

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How to Interpret the Recommendation Statistics

Impressions, clicks, CTR, orders, and attributed revenue: what each number on the recommendations statistics page means, and how we calculate revenue.

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Recommendations in Your Own Theme

Here's how to add recommendations to a theme that isn't one of Shoporama's own: either using a CSS selector from the admin panel or using the Smarty tag in the template.

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Customer Overview: Find and Manage Your Registered Customers

The Customer Overview lists all customers with profiles. Learn what the columns mean, how to search and sort, create orders, log in as a customer, and delete, copy, and export customers.

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Edit a customer's profile and information

Overview of the customer profile in Shoporama: which fields you can edit, how the company and customer group are linked, how to manage loyalty points, and what happens when you delete a customer.

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Import Customers via CSV

How to import customers into your online store using a CSV file: which columns Shoporama reads, how duplicates are handled via email, and what to watch out for along the way.

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Guest Customers: What They Are and How to Use the List

Guest customers are those who have made a purchase without creating a profile. See what the list in the admin panel shows, how to sort and export it, and what you’re allowed to use the information for.

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Showing 1–20 of 355 Articles

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