Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

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Self-Service POS: Let customers scan and pay on their own

With self-service POS, your customers can scan the barcodes of items on their own phones, add them to their cart, and pay online. Ideal for B2B reordering from the warehouse, wholesale sales, farm stands, and booths at markets and trade shows.

Shopejer

Product profiles and variants

Guide to product profiles and variants in Shoporama. Understand how profiles, attributes and variants are related.

Shopejer

Share your newsletter as a public link

Shopejer

Cost Prices and Inventory Value

Fill in any missing cost prices to get an accurate inventory value and profit margin. Guide to the new Cost Prices page.

Shopejer

Print shipping labels without an order

Create and print shipping labels without first placing an order, using your own account with PostNord, GLS, or DAO. Select an address or pickup location and create your own packing slip.

Shopejer

Setting up Nets Easy

Guide to setting up Nets Easy (Nexi) as a payment gateway on your Shoporama online shop.

Shopejer

Delivery Map: See where your customers receive their packages

The delivery map shows, on a map, where in the country your customers receive their packages. View hotspots with a heat map, track today’s sales live on a large screen, and use these insights for marketing and logistics.

Shopejer

GLS QR Returns: Set up return labels and send them automatically

Guide to GLS QR Returns in Shoporama: Choose the format for return labels (PDF, QR, or both), automatically send the label to the customer, test the workflow, and understand how it differs from PostNord.

Shopejer

How to Keep Track of Package Shop Pickups

Shoporama displays the pickup status for package shop orders directly in the order list, so you can remind customers to pick up their packages before the deadline expires. Guide to the status labels, the filter, and the supported carriers.

Shopejer

Digital fortrydelse: lad kunderne fortryde købet online

Sådan virker den digitale fortrydelsesfunktion i Shoporama. Kunden fortryder købet online i to trin, du får besked, og ordren markeres automatisk.

Shopejer

Enhedspris: vis kr/stk, kr/L og kr/kg i din webshop

Vis pris pr. enhed under prisen på produktkort og produktside. Sådan sætter du enhedspris (kr/stk, kr/L, kr/kg) på dine produkter i Shoporama.

Shopejer

Pant og depositum: Sådan opkræver du pant i din webshop

Guide til Shoporamas indbyggede pant-funktion: Opret pant-typer, sæt pant på produkter og varianter, og se hvordan pant håndteres i kurv, retur, moms, og bogføring.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Facebook Conversions API

Guide to the Facebook Conversions API on Shoporama: setup with Pixel ID and access token, automatic deduplication of purchases, content_ids that match your Meta product catalog, and troubleshooting a low match rate.

Shopejer

Google Analytics 4 (GA4) on your Shoporama online store

How to set up Google Analytics 4 on your Shoporama online store. Built-in GA4 integration with e-commerce events, server-side tracking and Consent Mode v2.

Shopejer

Implement tracking in a Shoporama theme

Developer Guide to E-commerce Tracking in a Shoporama Theme: Data Layer, Google Tag Manager, Custom Events, and Correct Product IDs Using getTrackingId().

Developer

Tracking in your Shoporama webshop

Enable Shoporama's built-in tracking and send precise tracking data to Facebook, Google Ads, GA4, TikTok, and more. Server-side, GDPR-compliant, and with automatic e-commerce events.

Shopejer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Shopejer Developer

What cookies does Shoporama set?

A complete overview of the cookies set by a Shoporama online store: name, purpose, and duration. Use this list as the basis for your cookie policy.

Shopejer Developer

Product IDs and Catalog Match: How to Ensure Your Ads Match Your Product Feed

An explanation of which product ID Shoporama’s tracking sends, why it always matches the Google Shopping feed, what “catalog match” means for your ads on Meta and Google, and how to check and troubleshoot your match rate.

Shopejer Developer

Showing 1–20 of 326 Articles

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