Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

Google Ads conversion tracking

How to set up Google Ads conversion tracking in Shoporama. Target Add to Cart, Begin Checkout and Purchase with Conversion ID and labels, as well as offline conversions for clicks that end up as orders.

Shopejer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Categories in your webshop

Learn how to create and manage categories in your Shoporama online store. Guide to hierarchical structure, SEO settings, importing via CSV, sorting and tips for good category structure.

Shopejer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

Show prices incl. VAT in the backend

Learn how to switch to showing product prices including VAT in the Shoporama admin panel.

Shopejer

Split your feeds into multiple pages

How to paginate self-built XML feeds from landing pages with the query parameter ?p=. Avoid timeouts on large feeds.

Shopejer Developer

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer Developer

Open baskets - View and restore abandoned shopping carts

Shopejer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Apple Pay on Shoporama

How to get Apple Pay in your Shoporama online store. Apple Pay is activated in your payment gateway (QuickPay, PensoPay, Stripe, Nets Easy, or Mollie), not in the Shoporama admin.

Shopejer

Discount code statistics, measure the impact of your discount codes

See how many orders use discount codes, what the discount costs you and whether the codes are driving additional sales or just giving away margin. Use Shoporama's discount code statistics to assess whether your campaigns are actually making money.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Google Analytics 4 (GA4) on your Shoporama online store

How to set up Google Analytics 4 on your Shoporama online store. Built-in GA4 integration with e-commerce events, server-side tracking and Consent Mode v2.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Stock notification: Notify your customers when items are back in stock

Learn how to set up email notifications so your customers can be notified when out-of-stock products are restocked in your Shoporama online store.

Shopejer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

Visitor statistics - understand your eCommerce traffic

See how many people visit your webshop, where they come from and how they behave. Understand sessions, bounce rate and traffic sources.

Shopejer

Showing 21–40 of 293 Articles

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