Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Shopejer

Setting up the front page

Learn how to set up the front page in your Shoporama online store. The front page is a category that you can customize with Page Builder in supported themes.

Shopejer

Google Analytics tracking of your online store

Guide to setting up Google Analytics 4 (GA4) with e-commerce tracking via Google Tag Manager on your Shoporama webshop.

Shopejer

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.

Shopejer

REST API

Complete guide to Shoporama's REST API: authentication, all endpoints, examples and Swagger documentation.

Developer

Gift cards and vouchers

Guide to creating and managing gift cards and vouchers in your Shoporama online store, including gift card products and discount codes.

Shopejer

Security profiles (GPSR)

Shoporama safety profile guide to help you comply with EU GPSR requirements for manufacturer information and safety documentation.

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Cookie consent and Consent Mode v2

Guide to setting up cookie consent with Google Consent Mode v2 in Shoporama to comply with GDPR and optimize your tracking.

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Sorting products into categories

Learn how to control the order of products in categories with manual sorting, alphabetical view or other sorting methods.

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Collect payments on orders (capture)

Guide to capture payments on orders in Shoporama. Understand the difference between authorization and capture and learn how to capture manually or automatically.

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Export orders as CSV

Guide to exporting order data as CSV from Shoporama, with the option to filter by order number or date range.

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DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

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Set up the E-label in your webshop

Guide to adding the E-label certification code to your Shoporama webshop.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and integration with accounting systems.

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Set up Klarna as payment method

Learn how to set up Klarna as a payment method in your Shoporama webshop.

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PostNord tracking and parcel labels

Guide to PostNord tracking links and parcel labels in Shoporama, including troubleshooting common issues.

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Sales reports and revenue in dashboard

Guide to using the dashboard and sales reports in Shoporama to track revenue, orders and sales statistics.

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Take products offline when they are out of stock

Guide to control whether out of stock products are shown or hidden automatically in your Shoporama online store.

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Troubleshooting E-conomic integration

Guide to troubleshooting the E-conomic integration in Shoporama. Fix issues with synchronization, missing orders and incorrect posting.

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Customize your checkout

Guide to customizing the checkout flow in your Shoporama online store, including payment methods, shipping, customer fields and gift cards.

Shopejer

Showing 61–80 of 285 Articles

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