Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

How the E-conomic integration works

How the e-conomic app transfers your orders from Shoporama to e-conomic. Explanation of synchronization, delay, VAT, debtors, discounts and error handling.

Shopejer

Update prices via CSV import

Step-by-step guide to update prices on many products at once via CSV import in Shoporama. Incl. explanation of the VAT checkbox.

Shopejer

Images on landing pages

How to upload images to a Shoporama landing page and display them correctly in your theme with getImages() and getSrc().

Shopejer Developer

Cancel your Shoporama subscription

To cancel your Shoporama subscription: send an email to support@shoporama.dk. Read about the notice period and what you need to prepare beforehand.

Shopejer

Consumers' Association as a payment method

How to accept the Spending Credit in your Shoporama online shop. The Spending Credit is activated as a card type in the ePay gateway, not as a separate payment method.

Shopejer

Webhooks in Shoporama

Complete guide to webhooks in Shoporama. Get automatically notified on a URL when something happens in your online store. List of all events, setup, payload and signature.

Shopejer Developer

Server-side tracking in Shoporama

Complete guide to server-side tracking in Shoporama. Better data quality, fewer ad-blocker losses and faster pages, without compromising GDPR.

Shopejer Developer

Set up ePay as a payment gateway

Step-by-step guide to setting up ePay as a payment gateway in your Shoporama webshop. Fill in Merchant ID, Secret (MD5) and Password for capture and get started quickly with card payment, MobilePay, Forbrugsforeningen and Klarna.

Shopejer

Stripe payment gateway

Learn how to set up and use Stripe as a payment gateway in your Shoporama online shop. Stripe supports card payment, MobilePay, Klarna, Apple Pay, Google Pay and many more payment methods.

Shopejer

Page Builder

Learn how to use Shoporama's Page Builder to build page layouts with blocks like hero sections, product lists, banners and much more, without coding.

Shopejer

Mollie payment gateway

Learn how to set up Mollie as a payment gateway in Shoporama. Mollie supports iDEAL, credit cards, Klarna, PayPal, Apple Pay, Bancontact and many more payment methods.

Shopejer

AI assistant in the text editor

Learn how to use Shoporama's built-in AI assistant to generate product texts, image descriptions and text suggestions.

Shopejer

Brevo integration newsletter signup integration from your webshop

How to connect your Shoporama webshop to Brevo (formerly Sendinblue) so that new newsletter subscriptions automatically land in Brevo. Read what the integration can do and what you need to set up in Brevo yourself.

Shopejer

Login and two-factor authentication (2FA)

Two-factor authentication (2FA) is optional extra security on your Shoporama login. Choose between the Authenticator app or free SMS and secure your admin against intrusion.

Shopejer

Setting up the front page

Learn how to set up the front page in your Shoporama online store. The front page is a category that you can customize with Page Builder in supported themes.

Shopejer

The search function in Shoporama

Everything you need to know about Shoporama's search function - how it works, what is searched and how to optimize it.

Shopejer

How the e-conomic app handles products

Explanation of how products are handled in the new e-conomic app and what is different from the old integration.

Shopejer

Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

Shopejer

Set up E-conomic integration

Step-by-step guide to install Shoporama's e-conomic app from the App Store and set up automatic transfer of orders.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and transfer to accounting systems.

Shopejer

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