Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Import products from Magento 2

Guide to importing products from Magento 2 to Shoporama via CSV file.

Shopejer

Loyalty programme

Complete guide to the Shoporama loyalty program - setting up the points system, earning, redemption and customer communication.

Shopejer

Export sales data from the product overview

Export a CSV file with sales data for your products within a given period.

Shopejer

Dynamic tags in product texts

Use dynamic tags like [MONTH], [YEAR] and [FREESHIPPING] in product descriptions and meta titles to keep content current.

Shopejer

Google and Microsoft Ads offline conversions

Set up offline conversion tracking for Google Ads and Microsoft Ads so your ad campaigns can be attributed to actual purchases.

Shopejer

Set up ViaBill on Shoporama

Guide to setting up ViaBill as a payment option on your Shoporama online shop. Learn how to add the ViaBill script, display the price on the product page and set up ViaBill as a payment gateway via Quickpay or ePay.

Shopejer

Create a discount code

Complete guide to creating and managing discount codes in Shoporama - percentage discount, fixed amount, free shipping, restrictions and more.

Shopejer

Webhooks in Shoporama

Guide to setting up webhooks in Shoporama that send data to external systems on certain events.

Developer

Delaware theme - customization and guide

Guide to customizing and configuring the Delaware theme on your Shoporama online store.

Developer

Server-side tracking in Shoporama

Guide to setting up server-side tracking on your Shoporama webshop for better data quality.

Developer

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

Shopejer

Page Builder

Learn how to use Shoporama's Page Builder to build page layouts with blocks like hero sections, product lists, banners and much more - without coding.

Shopejer

POS - Point of Sale

Learn how to use Shoporama's POS system to sell products in your physical store. Log in with your Shoporama account, scan barcodes, add products to the cart and create orders directly.

Shopejer

Mass editing of products

Guide to bulk editing products in Shoporama - edit prices, inventory, SEO fields and more in a spreadsheet-like interface.

Shopejer

Build your own feeds

Guide to building your own product feeds in CSV, XML or JSON format with Shoporama's custom feed feature.

Shopejer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

Order flow and automated emails

Understand the entire flow from checkout to order confirmation. Learn when automatic emails are sent, what happens with different payment methods and how EAN orders are handled.

Shopejer

SEO in Shoporama

Complete guide to the SEO features in Shoporama - from meta tags and sitemap to Google Shopping and AI Assistant.

Shopejer

Customer groups and segmentation

How to create customer groups and segments in Shoporama for targeted marketing and newsletters.

Shopejer

Login and two-factor authentication (2FA)

Set up two-factor authentication (2FA) with Google Authenticator or SMS to secure your admin access in Shoporama.

Shopejer

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