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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
robots.txt: Control what search engines are allowed to crawl
Understand what robots.txt does in your Shoporama online store, what the default content is, how to add your own rules, and when to use "noindex" instead.
Notifications: What the Admin Warns You About
Shoporama collects messages from all background processes on the notifications page. Find out where to locate it, what the messages regarding payment, shipping, the financial system, and themes mean, and what you need to do.
Newsletter Subscribers: Manage Your List
Under "Newsletter" > "Subscribers," you can search for, edit, import, and export your newsletter subscribers. See what the columns mean and exactly what the CSV file should contain.
Unsubscriptions: How Shoporama Handles Unsubscriptions
The Unsubscribes page shows who has unsubscribed from your newsletter, when, and which campaign they received most recently. See how the unsubscribe link works and what you should do next.
Inventory Overview: Your inventory status all in one place
View quantities, variants, warehouse locations, cost prices, and inventory value for your entire product range in a single table. Here’s how to interpret the numbers, filter the list, and update inventory directly from the overview.
Quick Inventory Entry: Add Items to Inventory Using a Barcode Scanner
Scan a barcode or an item number, enter the quantity, and the items are in stock. Here's how to use Shoporama's quick inventory entry feature for receiving goods, including items with variants.
Statistics by Supplier: Who Are You Making Money From?
See what percentage of your revenue each supplier accounts for, what’s included in the figures, and how to calculate the contribution margin per supplier.
Brand-by-brand statistics: Which brands sell the best?
See which brands are driving your revenue, how much capital each brand ties up in inventory, how to select a time period, and how cost of goods sold is factored into the figures.
Return Statistics: Understand Your Returns and Reduce Them
How to view the Returns page in Shoporama: return rate, return amount, top-returned items, date range selection, CSV export, and exactly which orders count as returns.
Shipping Statistics: Which delivery options do your customers choose?
See which shipping methods your customers choose, how many orders each method receives, and how much they pay for shipping. Here’s how to use these figures to adjust your shipping options and shipping rates.
Your Account: Edit Your User Information
How to edit your name and email address in your Shoporama account, what the checkboxes mean, and where to find dark mode, menu options, the Authenticator, and password reset.
Get Started: The Setup Guide for Your New Online Store
Here's how the four steps of the Shoporama setup wizard work: what it asks you, what it sets up for you, and the order in which a new online store should proceed from there.
Unclaimed Transactions: Find Payments You Haven't Claimed
See which OnPay payments have been authorized but never withdrawn, and withdraw or cancel them directly. Explains the difference between authorization and withdrawal, and what it costs to forget.
Themes: Create and edit your own theme templates
The Themes page lets you create your own versions of individual files in your theme and A/B test them. See how it works and why it's only available on stores using Smarty 2.
The Old Theme Builder
Theme Builder is Shoporama's oldest page builder. Find out where to locate it, why the menu item only appears for certain themes, how to build pages using rows, columns, and modules, and what the next steps are.
Schedule price changes for a later date
Here's how to queue price changes and bulk edits from the product overview so they run automatically at the time you choose.
Copy a product using Claude or the REST API
Here's how to duplicate a product in Shoporama using Claude or the REST API. The copy is always saved as a draft, and you can override the name, EAN, SKU, price, and URL in the same call.
Track deliveries and in-store pickups on Shoporama
Shoporama displays the delivery status directly in the order list, for both pickup at a package store and delivery to the customer's address. See if the package is in transit, ready for pickup, delivered, or returned, and remind customers to pick it up before the deadline.
Self-Service POS: Let customers scan and pay on their own
With self-service POS, your customers can scan the barcodes of items on their own phones, add them to their cart, and pay online. Ideal for B2B reordering from the warehouse, wholesale sales, farm stands, and booths at markets and trade shows.
Product profiles and variants
Guide to product profiles and variants in Shoporama. Understand how profiles, attributes and variants are related.
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