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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
Downloads: Download your customers and newsletter subscribers as a CSV file
Under "Customers," "Downloads," you can download two spreadsheets: one listing all customers who have made purchases from you, including the number of orders and total amounts, and another listing all newsletter subscriptions with proof of consent.
Trash: Restore Deleted Items
Deleted products go to the trash and can be restored within 30 days. Find out where to locate them, how to restore them, what gets restored along with them, and what you need to keep in mind afterward.
Unsold Products: Find Your Dead Stock
"Products with No Sales" shows the items in your online store that haven't had a single paid order during the selected time period, how much capital they tie up, and what you can do about them.
Find and Replace: Correct Text on Multiple Products at Once
How to use Shoporama's "Find and Replace" feature to edit names, descriptions, and meta text for multiple products at once, and what to watch out for when the changes can't be undone.
Weight-Based Rates: Shipping costs based on weight
How to set up weight-based shipping in Shoporama. Create weight ranges in grams, set prices by country and shipping method, and see what happens when a product’s weight is missing.
Shipping Rates: How to Set Rates by Country and Amount
How to use the pricing matrix under "Shipping Rates": one price per country and shipping method, empty fields that default to 0 DKK, free shipping for orders over a certain amount, and the order in which shipping costs are calculated.
Delivery: Basic Setup and Shipping Strategy
Get a handle on the entire Delivery menu in Shoporama: countries, shipping methods, shipping rates, weight-based rates, shipping agreements, and labels. See the order in which you should set these up and how the shipping rate is calculated.
Delivery Note Templates: Create Your Own Layout
Create your own shipping labels in Shoporama. Select the form sections, sender, recipient, item lines, and sales tax; save the template; and reuse it every time you print labels. The shipping label itself is provided by the shipping company.
Theme Settings: How to Customize Your Theme
Theme settings are the theme's own control panel in Shoporama. Here, you can change colors, text, images, and enable or disable features without writing code. See the field types and what changing themes entails.
The Theme Store: Find and Buy a New Theme
Here's how to use the Theme Store in Shoporama: browse themes, view details and demos, purchase or subscribe, activate the theme, update versions, and cancel a subscription.
Color Schemes: Switch Between Multiple Color Palettes
Change the entire color scheme of your online store with a single click. Learn how to use color schemes, why this menu option is only available in certain themes, and how it works with Theme Settings.
Logo, Favicon, and Terms and Conditions
Here's how to upload your logo and favicon and enter your terms and conditions in Shoporama. See where the content appears in the store, at checkout, and in the order confirmation.
Theme Files: Upload Images to Your Theme
Learn how to upload images, PDFs, SVGs, and videos to your online store under "Design" > "Files," how to get a permanent public URL for each file, and when you should use the Image Library instead.
Code Editor: Edit theme files directly in the admin panel
The code editor lets you edit your theme's HTML, CSS, and JavaScript files directly in the admin panel. See what you can edit, how to save your changes, and why there's no "Undo" option.
Admin Theme: Customize Your Admin Panel
Customize Shoporama's admin panel with your own CSS. Change colors, highlight important orders, add your own logo at the top, and make it work in both light and dark modes.
Mailing List Integration: Connect Shoporama to Your Newsletter Provider
Automatically forward newsletter sign-up notifications from your online store to Klaviyo, Ubivox, Mailchimp, Campaign Monitor, or Brevo, and see when it’s better to use Shoporama’s own module.
Manage Your Store with AI: Get Started with Claude and MCP
Connect your Shoporama store to an AI assistant via MCP, and ask it to create orders, discount codes, and storefronts. Learn about the setup, tools, and security features.
AI Audit Log: See What the AI Has Been Up To in Your Store
The audit log shows every action an AI assistant has performed in your online store. See what’s logged, how to filter the log, and how to use it when something goes wrong.
General Online Store Settings
A complete overview of the "General" page under "Webshop": VAT and currency, order numbers, invoices, SMS, feeds, automated emails, SMTP, search, returns center, and the three "Save" buttons.
Mail Test: Send a test of your automated emails
Preview the 23 automated emails you can test, and send a test email to yourself so you can catch errors in order confirmations and return emails before your customers do.
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