Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer Developer

Open baskets - View and restore abandoned shopping carts

Shopejer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Apple Pay on Shoporama

How to get Apple Pay in your Shoporama online store. Apple Pay is activated in your payment gateway (QuickPay, PensoPay, Stripe, Nets Easy, or Mollie), not in the Shoporama admin.

Shopejer

Discount code statistics, measure the impact of your discount codes

See how many orders use discount codes, what the discount costs you and whether the codes are driving additional sales or just giving away margin. Use Shoporama's discount code statistics to assess whether your campaigns are actually making money.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Google Analytics 4 (GA4) on your Shoporama online store

How to set up Google Analytics 4 on your Shoporama online store. Built-in GA4 integration with e-commerce events, server-side tracking and Consent Mode v2.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Stock notification: Notify your customers when items are back in stock

Learn how to set up email notifications so your customers can be notified when out-of-stock products are restocked in your Shoporama online store.

Shopejer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

Visitor statistics - understand your eCommerce traffic

See how many people visit your webshop, where they come from and how they behave. Understand sessions, bounce rate and traffic sources.

Shopejer

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Developer

Set up demo shop: test new ideas without risk

How to create a free demo store in Shoporama, copy products from your existing store and test changes safely without disrupting operations.

Shopejer

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers and theme designers.

Shopejer Developer

Send product recommendation emails manually

Shoporama does not have a dedicated 'Send product recommendation email' button. Learn what's actually in the platform and how to send targeted product recommendations via the newsletter module, segments and marketing integrations instead.

Shopejer

Show variants not in stock

Guide to display out-of-stock variants in your Shoporama theme so customers can see the full range and sign up for stock alerts.

Shopejer Developer

Implement tracking in a Shoporama theme

Developer guide to implement e-commerce tracking in a Shoporama theme with standard data layer, Google Tag Manager and custom events.

Developer

Tracking in your Shoporama webshop

Enable Shoporama's built-in tracking engine and send accurate tracking data to Facebook, Google Ads, GA4, TikTok and more - server-side and GDPR ready.

Developer

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