Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

All Shopejer Developer

Protect your webshop from spam orders

Guide to protecting your Shoporama webshop from spam orders and fraud using blacklist, captcha and 3D Secure.

Shopejer

Wish lists and favorites

Learn how your customers can create and share wishlists in your Shoporama online store.

Shopejer

Blacklist - Block unwanted orders

Learn how to use Shoporama's blacklist feature to block spam orders and unwanted customers by blacklisting email, phone number or IP address.

Shopejer

Setting up PensoPay

Step-by-step guide to setting up PensoPay as a payment gateway on your Shoporama online shop.

Shopejer

Setting up QuickPay

Guide to setting up QuickPay as a payment gateway on your Shoporama online shop. Supports Dankort, MobilePay, Visa, Mastercard and many more.

Shopejer

Setting up Nets Easy

Guide to setting up Nets Easy (Nexi) as a payment gateway on your Shoporama online shop.

Shopejer

Stripe payment gateway

Learn how to set up and use Stripe as a payment gateway in your Shoporama online shop. Stripe supports card payment, MobilePay, Klarna, Apple Pay, Google Pay and many more payment methods.

Shopejer

Return center

Learn how to set up and use Shoporama's Return Center so your customers can easily request returns and you can handle them efficiently from administration.

Shopejer

Subscriptions

Learn how to set up subscriptions in Shoporama so your customers can create recurring orders with automatic payment and delivery at set intervals.

Shopejer

Campaigns

Learn how to create promotions in Shoporama that automatically give your customers a discount. Choose from fixed price, cheapest free or percentage discount on selected products and categories.

Shopejer

App Store

Learn how to use Shoporama's App Store to extend the functionality of your online store with apps from Shoporama and third-party developers.

Shopejer

Mollie payment gateway

Learn how to set up Mollie as a payment gateway in Shoporama. Mollie supports iDEAL, credit cards, Klarna, PayPal, Apple Pay, Bancontact and many more payment methods.

Shopejer

Product reviews

Learn how to use product reviews in Shoporama. Collect customer reviews automatically, moderate them and display star ratings on your product pages.

Shopejer

Bundles (Bundles)

Learn how to create bundles in Shoporama so you can sell multiple products as one package with automatic inventory tracking.

Shopejer

Product labels

Learn how to use product labels in Shoporama to organize and categorize your products with color-coded labels.

Shopejer

Extended fields

Learn how to use Shoporama extended fields to add extra content to your products, categories and pages - defined by your theme.

Shopejer Developer

Warehouse locations

Learn how to organize your inventory across multiple locations in Shoporama.

Shopejer

Morningscore integration

Learn how to use the Morningscore integration in Shoporama to track your keyword rankings, backlinks and SEO tasks.

Shopejer

AI assistant in the text editor

Learn how to use Shoporama's built-in AI assistant to generate product texts, image descriptions and text suggestions.

Shopejer

Cookie consent and GDPR

Guide to cookie consent and GDPR in Shoporama, including Google Consent Mode v2, cookie categories and revoking consent.

Shopejer

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