Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

Shopejer

Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

Shopejer

Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

Shopejer

E-label in your webshop, badge and compliance guide

Complete guide to setting up the e-label badge in Shoporama and fulfilling the e-label compliance checklist with responsibilities and FAQ.

Shopejer

Extensions from the theme (theme extensions)

Learn how theme extensions work in Shoporama. Themes can define additional product fields such as YouTube video, badges, color selectors, and repeat fields that the store owner fills in per product. Guide for both store owners and theme developers.

Shopejer Developer

Bought together - find products that sell better side by side

The 'Bought together' statistics page shows which products are most often ordered in the same order. Use the data to add related products and increase your average purchase.

Shopejer

The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

Shopejer

Statistics and analytics in Shoporama

Get an overview of Shoporama's built-in statistics tools: dashboard, revenue, profit margin, ABC analysis and much more. Learn how to use data to make better decisions.

Shopejer

Sales per channel - see which channels are driving revenue

Find out which channels are generating revenue in your online store. Shoporama's sales per channel statistics show revenue, orders and AOV per channel.

Shopejer

Timing analysis - find your busiest sales periods

Find out when your customers shop with Shoporama's time of day analysis. View heatmaps of days of the week and times and use the insights to time campaigns and newsletters.

Shopejer

Abandoned baskets statistics - understand and reduce lost sales

See how many shopping carts are abandoned, what your recovery rate is and how reminder emails help you save lost sales in Shoporama.

Shopejer

Customer retention - target repurchase and cohort analysis

Understand your customer retention with Shoporama's cohort analysis. See reorder rates, time to repurchase and a visual heatmap showing how well you retain customers over time.

Shopejer

See your revenue

Guide to viewing your revenue in Shoporama - both on the front page, via the detailed revenue statistics with graphs, and via order export.

Shopejer

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Developer

Translate and customize texts in your webshop

Guide to language management in Shoporama. Customize and translate all texts in your online store, from buttons to checkout texts. Includes developer documentation with Smarty examples and CSV import.

Shopejer Developer

Phone number in MobilePay

Why the phone number is not pre-filled in MobilePay and what the customer can do.

Shopejer

Hreflang and alternate tags for multilingual webshops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Product overviews

Shoporama product overview guide: Search, filter, sort and mass edit your products efficiently from the product list.

Shopejer

Edit product

Guide to the product editing page in Shoporama. Review of all sections: general, descriptions, images, categories, labels, stock, profiles, variants, quantity discount, bundles, credit, extra fields, search, related products, files, subscription, VAT, environment and price monitoring.

Shopejer

Order queue

Guide to the order queue in Shoporama. See the status of automatic order actions such as capture, invoicing and stock pull, and learn how to manage the queue.

Shopejer

Viser 81–100 af 289 artikler