Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Newsletter Subscribers: Manage Your List

Under "Newsletter" > "Subscribers," you can search for, edit, import, and export your newsletter subscribers. See what the columns mean and exactly what the CSV file should contain.

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Unsubscriptions: How Shoporama Handles Unsubscriptions

The Unsubscribes page shows who has unsubscribed from your newsletter, when, and which campaign they received most recently. See how the unsubscribe link works and what you should do next.

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Inventory Overview: Your inventory status all in one place

View quantities, variants, warehouse locations, cost prices, and inventory value for your entire product range in a single table. Here’s how to interpret the numbers, filter the list, and update inventory directly from the overview.

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Quick Inventory Entry: Add Items to Inventory Using a Barcode Scanner

Scan a barcode or an item number, enter the quantity, and the items are in stock. Here's how to use Shoporama's quick inventory entry feature for receiving goods, including items with variants.

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Statistics by Supplier: Who Are You Making Money From?

See what percentage of your revenue each supplier accounts for, what’s included in the figures, and how to calculate the contribution margin per supplier.

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Brand-by-brand statistics: Which brands sell the best?

See which brands are driving your revenue, how much capital each brand ties up in inventory, how to select a time period, and how cost of goods sold is factored into the figures.

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Return Statistics: Understand Your Returns and Reduce Them

How to view the Returns page in Shoporama: return rate, return amount, top-returned items, date range selection, CSV export, and exactly which orders count as returns.

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Shipping Statistics: Which delivery options do your customers choose?

See which shipping methods your customers choose, how many orders each method receives, and how much they pay for shipping. Here’s how to use these figures to adjust your shipping options and shipping rates.

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Your Account: Edit Your User Information

How to edit your name and email address in your Shoporama account, what the checkboxes mean, and where to find dark mode, menu options, the Authenticator, and password reset.

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Get Started: The Setup Guide for Your New Online Store

Here's how to set up an online store on Shoporama using your name and email address, and here's how the setup wizard works afterward: what it asks for, what it sets up for you, and what you need to take care of yourself.

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Unclaimed Transactions: Find Payments You Haven't Claimed

See which OnPay payments have been authorized but never withdrawn, and withdraw or cancel them directly. Explains the difference between authorization and withdrawal, and what it costs to forget.

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Themes: Create and edit your own theme templates

The Themes page lets you create your own versions of individual files in your theme and A/B test them. See how it works and why it's only available on stores using Smarty 2.

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The Old Theme Builder

Theme Builder is Shoporama's oldest page builder. Find out where to locate it, why the menu item only appears for certain themes, how to build pages using rows, columns, and modules, and what the next steps are.

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Schedule price changes for a later date

Here's how to queue price changes and bulk edits from the product overview so they run automatically at the time you choose.

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Copy a product using Claude or the REST API

Here's how to duplicate a product in Shoporama using Claude or the REST API. The copy is always saved as a draft, and you can override the name, EAN, SKU, price, and URL in the same call.

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Følg levering og pakkeshop-afhentning i Shoporama

Shoporama viser leveringsstatus direkte i ordrelisten, både for pakkeshop og levering til adressen. Se om pakken er undervejs, klar til afhentning, leveret eller returneret, og mind kunder om at hente inden fristen.

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Self-Service POS: Let customers scan and pay on their own

With self-service POS, your customers can scan the barcodes of items on their own phones, add them to their cart, and pay online. Ideal for B2B reordering from the warehouse, wholesale sales, farm stands, and booths at markets and trade shows.

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Product Profiles and Variants

Guide to product profiles and variants in Shoporama. Understand how profiles, attributes and variants are related.

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Share your newsletter as a public link

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Cost Prices and Inventory Value

Fill in any missing cost prices to get a more accurate inventory value and profit margin. Guide to the Cost Prices page.

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