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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers.

Developer

Alternate products in multi-language shops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Images on landing pages

Guide to adding and displaying images on landing pages in Shoporama.

Developer

Image name in the URL

Guide to getting the product image name in the URL for better SEO.

Developer

Delaware theme - customization and guide

Guide to customizing and configuring the Delaware theme on your Shoporama online store.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Developer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

Shopejer Developer

What themes are there on Shoporama?

Overview of all free themes on Shoporama - Delaware, DelawareDK, California, Alaska2, Washington and more.

Shopejer Developer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Developer

Implement structured data (Schema.org)

Guide to implementing structured data (JSON-LD) in your Shoporama theme for better display in search results.

Developer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

Implement tracking in a Shoporama theme

Developer guide to implement tracking code in a Shoporama theme with Google Tag Manager and data layers.

Developer

Split your feeds into multiple pages

Guide to paginating custom XML feeds built with landing pages so they don't exceed system limits.

Developer

Insert code in head and body

Guide to insert code from Google, Facebook, cookie banners and more into the head and body of your Shoporama online store.

Developer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

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