Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Server-side tracking in Shoporama

A Complete Guide to Server-Side Tracking in Shoporama. Better data quality, fewer ad-blocker losses, and product IDs that match your feed.

Shopejer Developer

Image Archive: Upload, Organize, and Reuse Your Images

Collect, organize, and reuse your images all in one place with the Image Library. Use them as images for products, categories, and pages, and insert them directly into your text.

Shopejer Developer

Find ID på produkt, kategori, ordre og andre objekter

Sådan finder du produkt-ID, kategori-ID, ordre-ID, profil-ID og webshop-ID i Shoporama. ID'et står altid i URL'en efter /edit/ og bruges i CSV-import, REST API og AI-integrationer.

Shopejer Developer

The Delaware Theme: Configuration and Customization

A complete guide to Delaware and DelawareDK on your Shoporama online store: theme settings, footer, mega menu, colors, payment icons, Trustpilot, Instagram, and much more.

Shopejer Developer

Shoporama Tracking Engine: Server-side tracking for all major platforms

Shoporama's tracking engine (developed with 1260 A/S) sends data from your webshop directly to Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn and Microsoft Ads. Server-side tracking, Consent Mode and Conversion API in one module.

Shopejer Developer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

Split your feeds into multiple pages

Here's how to split a custom XML feed from a landing page into multiple pages. The parameter is determined by your own feed template.

Shopejer Developer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer Developer

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Shopejer Developer

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers and theme designers.

Shopejer Developer

Show variants not in stock

Guide to display out-of-stock variants in your Shoporama theme so customers can see the full range and sign up for stock alerts.

Shopejer Developer

What themes are there on Shoporama?

Complete overview of all free themes on Shoporama: Delaware, DelawareDK, California, Alaska 2, Washington, Montana, and the classic Smarty 2 themes Alaska and Massachusetts.

Shopejer Developer

Attach PDF to products

How to attach PDF files such as product sheets, manuals, datasheets or certificates to your products in Shoporama. Including example of correct display in the theme.

Shopejer Developer

Implement structured data (Schema.org) in your Shoporama theme

Complete guide to JSON-LD structured data in a Shoporama theme. Smarty examples for Product, Store, BreadcrumbList and AggregateRating with proper safe methods.

Shopejer Developer

HTML fields: Insert Cookiebot, GTM and other scripts in your online store

How to use Shoporama HTML fields to insert Cookiebot, Google Tag Manager, Facebook Pixel, chat widgets and other custom HTML/JavaScript on your online store.

Shopejer Developer

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