Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Images on landing pages

How to upload images to a Shoporama landing page and display them correctly in your theme with getImages() and getSrc().

Shopejer Developer

Webhooks in Shoporama

Complete guide to webhooks in Shoporama. Get automatically notified on a URL when something happens in your online store. List of all events, setup, payload and signature.

Shopejer Developer

Server-side tracking in Shoporama

Complete guide to server-side tracking in Shoporama. Better data quality, fewer ad-blocker losses and faster pages, without compromising GDPR.

Shopejer Developer

Extensions from the theme (theme extensions)

Learn how theme extensions work in Shoporama. Themes can define additional product fields such as YouTube video, badges, color selectors, and repeat fields that the store owner fills in per product. Guide for both store owners and theme developers.

Shopejer Developer

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Developer

Translate and customize texts in your webshop

Guide to language management in Shoporama. Customize and translate all texts in your online store, from buttons to checkout texts. Includes developer documentation with Smarty examples and CSV import.

Shopejer Developer

Hreflang and alternate tags for multilingual webshops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

REST API

Complete guide to Shoporama's REST API: authentication, all endpoints, examples and Swagger documentation.

Developer

Extended fields

Learn how to use Shoporama extended fields to add extra content to your products, categories and pages - defined by your theme.

Shopejer Developer

OAuth - give apps access to your webshop

Learn how OAuth works in Shoporama. Give third-party apps secure access to your online store without sharing your password.

Developer

Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

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