Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Stock records and batch management

Get full traceability of all movements in your inventory. How stock records and batch management work in Shoporama, including FIFO picking, expiration dates and lot traceability.

Shopejer

Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Shopejer

Shoporama Tracking Engine: Server-side tracking for all major platforms

Shoporama's tracking engine (developed with 1260 A/S) sends data from your webshop directly to Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn and Microsoft Ads. Server-side tracking, Consent Mode and Conversion API in one module.

Shopejer Developer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

Loyalty programme

Complete guide to the Shoporama loyalty program - setting up the points system, earning, redemption and customer communication.

Shopejer

Offline conversions for Google Ads and Microsoft Ads

Send your Shoporama orders as offline conversions to Google Ads and Microsoft Ads. Get full attribution of sales to clicks via a secure CSV feed.

Shopejer

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

Google Ads conversion tracking

How to set up Google Ads conversion tracking in Shoporama. Target Add to Cart, Begin Checkout and Purchase with Conversion ID and labels, as well as offline conversions for clicks that end up as orders.

Shopejer

Categories in your webshop

Learn how to create and manage categories in your Shoporama online store. Guide to hierarchical structure, SEO settings, importing via CSV, sorting and tips for good category structure.

Shopejer

Show prices incl. VAT in the backend

Learn how to switch to showing product prices including VAT in the Shoporama admin panel.

Shopejer

Split your feeds into multiple pages

How to paginate self-built XML feeds from landing pages with the query parameter ?p=. Avoid timeouts on large feeds.

Shopejer Developer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer Developer

Open baskets - View and restore abandoned shopping carts

Shopejer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Apple Pay on Shoporama

How to get Apple Pay in your Shoporama online store. Apple Pay is activated in your payment gateway (QuickPay, PensoPay, Stripe, Nets Easy, or Mollie), not in the Shoporama admin.

Shopejer

Discount code statistics, measure the impact of your discount codes

See how many orders use discount codes, what the discount costs you and whether the codes are driving additional sales or just giving away margin. Use Shoporama's discount code statistics to assess whether your campaigns are actually making money.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Showing 61–80 of 300 Articles

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