Need help?
In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
Multiple recipients on the contact form
Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.
Move your shop to your own domain
Guide to moving your Shoporama online store to your own domain with DNS setup.
The connection is unsecure - troubleshooting
Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.
Consumers' Association as a payment method
Guide to accepting payment from the Consumers' Union in your Shoporama online store.
The difference between description A and B
Explanation of the difference between description A and B on categories and landing pages in Shoporama.
Free shipping over a certain amount
Guide to creating free shipping above a certain amount in your Shoporama online shop.
GDPR - Data Processing Agreement
Information about data processing agreement with Shoporama according to GDPR.
Restore a deleted category
Information about restoring deleted categories in Shoporama - what is possible and what is not.
GLS Uniconnect types explained
Explanation of the four different GLS Uniconnect types in Shoporama - what they cover.
GLS error: No free function server
Explanation of the GLS 'No free function server' error - what it means and what you can do.
Google Analytics tracking of your online store
Guide to setting up Google Analytics with e-commerce tracking on your Shoporama webshop via Google Tag Manager.
Google Shopping category ID on products
Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.
GPSR fields on products
Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.
Manage your orders in Shoporama
Guide to managing orders in Shoporama - from receiving to shipping and status updates.
Handle returns
Guide to managing returns and credit notes in Shoporama.
HeyLoyalty integration
Guide to setting up HeyLoyalty in Shoporama for email marketing with automatic synchronization of subscribers and order data.
What do the 404 errors in the backend mean?
Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.
What is the difference between open basket and closed basket?
Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.
What does a Shoporama shop cost?
Overview of prices and what is included in a Shoporama subscription.
What cookies does Shoporama set?
Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.
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