Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

Visitor statistics - understand your eCommerce traffic

See how many people visit your webshop, where they come from and how they behave. Understand sessions, bounce rate and traffic sources.

Shopejer

Find or create an API key

Guide to finding your API key in Shoporama, which is used for integrations with e.g. Shipmondo.

Shopejer Developer

Set up demo shop: test new ideas without risk

How to create a free demo store in Shoporama, copy products from your existing store and test changes safely without disrupting operations.

Shopejer

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers and theme designers.

Shopejer Developer

Send product recommendation emails manually

Shoporama does not have a dedicated 'Send product recommendation email' button. Learn what's actually in the platform and how to send targeted product recommendations via the newsletter module, segments and marketing integrations instead.

Shopejer

Show variants not in stock

Guide to display out-of-stock variants in your Shoporama theme so customers can see the full range and sign up for stock alerts.

Shopejer Developer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Shopejer Developer

What themes are there on Shoporama?

Complete overview of all free themes on Shoporama: Delaware, DelawareDK, California, Alaska 2, Washington, Montana, and the classic Smarty 2 themes Alaska and Massachusetts.

Shopejer Developer

Attach PDF to products

How to attach PDF files such as product sheets, manuals, datasheets or certificates to your products in Shoporama. Including example of correct display in the theme.

Shopejer Developer

Implement structured data (Schema.org) in your Shoporama theme

Complete guide to JSON-LD structured data in a Shoporama theme. Smarty examples for Product, Store, BreadcrumbList and AggregateRating with proper safe methods.

Shopejer Developer

Set up Partner Ads in Shoporama: getting started

Introduction to Partner Ads in Shoporama. Understand what it is, what you get out of it, and get started quickly with product feed and tracking.

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Change your password in Shoporama

How to change your Shoporama admin password. Step-by-step guide and tips for a secure password.

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Child money credit, customer credit and vouchers in Shoporama

Do you want to give customers a fixed balance or defer payment? Shoporama doesn't have a customer credit field, but there are two built-in solutions: gift cards with a fixed amount and product credit that delays the withdrawal of the money. Here's how to choose the right one.

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Change the order of products in categories

How to control the order of products in a category in Shoporama. Choose between manual drag-and-drop or one of the six automatic sorts.

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Automatic cancellation of unpaid orders

Set Shoporama to automatically cancel unpaid orders after a number of minutes. Frees up inventory and keeps the order list clean. The value is in minutes (minimum 30).

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Partner Ads setup step by step

Detailed guide to setting up Partner Ads in Shoporama: feed, tracking, program type, country, API key and auto cancel on return.

Shopejer

Free shipping over a certain amount

How to set up free shipping above a certain amount in Shoporama. The amount limit is set per country under Store, Shipping, Countries, and applies to all shipping methods except those you have marked as never free.

Shopejer

HTML fields: Insert Cookiebot, GTM and other scripts in your online store

How to use Shoporama HTML fields to insert Cookiebot, Google Tag Manager, Facebook Pixel, chat widgets and other custom HTML/JavaScript on your online store.

Shopejer Developer

Customers skip payment and land directly on the order confirmation

Troubleshooting when customers skip the payment in your webshop and land directly on the order confirmation. Almost always due to the EAN field in checkout. Here's how to fix it with one setting.

Shopejer

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