Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Create a discount code

Complete guide to creating and managing discount codes in Shoporama - percentage discount, fixed amount, free shipping, restrictions and more.

Shopejer

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

Shopejer

POS - Point of Sale

Learn how to use Shoporama's POS system to sell products in your physical store. Log in with your Shoporama account, scan barcodes, add products to the cart and create orders directly.

Shopejer

Mass editing of products

Guide to bulk editing products in Shoporama - edit prices, inventory, SEO fields and more in a spreadsheet-like interface.

Shopejer

Build your own feeds

Guide to building your own product feeds in CSV, XML or JSON format with Shoporama's custom feed feature.

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Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

Order flow and automated emails

Understand the entire flow from checkout to order confirmation. Learn when automatic emails are sent, what happens with different payment methods and how EAN orders are handled.

Shopejer

SEO in Shoporama

Complete guide to the SEO features in Shoporama - from meta tags and sitemap to Google Shopping and AI Assistant.

Shopejer

Customer groups and segmentation

How to create customer groups and segments in Shoporama for targeted marketing and newsletters.

Shopejer

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Shopejer

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.

Shopejer

Gift cards and vouchers

Guide to creating and managing gift cards and vouchers in your Shoporama online store, including gift card products and discount codes.

Shopejer

Security profiles (GPSR)

Shoporama safety profile guide to help you comply with EU GPSR requirements for manufacturer information and safety documentation.

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Cookie consent and Consent Mode v2

Guide to setting up cookie consent with Google Consent Mode v2 in Shoporama to comply with GDPR and optimize your tracking.

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Sorting products into categories

Learn how to control the order of products in categories with manual sorting, alphabetical view or other sorting methods.

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Collect payments on orders (capture)

Guide to capture payments on orders in Shoporama. Understand the difference between authorization and capture and learn how to capture manually or automatically.

Shopejer

Export orders as CSV

Guide to exporting order data as CSV from Shoporama, with the option to filter by order number or date range.

Shopejer

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Shopejer

Set up Klarna as payment method

Learn how to set up Klarna as a payment method in your Shoporama webshop.

Shopejer

PostNord tracking and parcel labels

Guide to PostNord tracking links and parcel labels in Shoporama, including troubleshooting common issues.

Shopejer

Showing 121–140 of 266 Articles

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