Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

Shopejer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Shopejer

Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

Shopejer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

Apple Pay on Shoporama

Guide to enabling Apple Pay in your Shoporama online shop via QuickPay and Clearhaus.

Shopejer

Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

Shopejer

Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

Shopejer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Show variants not in stock

Guide to display out-of-stock variants in your theme so customers can see the full range and possibly sign up for stock notifications.

Shopejer

Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

Shopejer

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Shopejer

How to create redirects on Shoporama

Guide to creating redirects in Shoporama - from simple redirects to regex and CSV import.

Shopejer

Showing 121–140 of 248 Articles

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