Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Images on landing pages

How to upload images to a Shoporama landing page and display them correctly in your theme with getImages() and getSrc().

Shopejer Developer

Webhooks in Shoporama

Complete guide to webhooks in Shoporama. Get automatically notified on a URL when something happens in your online store. List of all events, setup, payload and signature.

Shopejer Developer

Theme settings for products and pages (theme extensions)

Learn how the Theme Settings tab works for products, categories, static pages, landing pages, and blog posts in Shoporama. The theme defines the fields—such as video, badge, and upsells in Montana—and the store owner fills them in. A guide for both store owners and theme developers.

Shopejer Developer

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Developer

Translate and customize texts in your webshop

Customize all text in your online store's theme—from buttons to checkout and emails—under Design → Text, and see how it aligns with the translations into your country's languages. Includes CSV import and developer documentation.

Shopejer Developer

Hreflang and Multilingual Online Stores

How Shoporama sets `hreflang`, `x-default`, and `html lang` for your countries, what happens to untranslated pages, and how to manage your own `hreflang` tags and separate online stores.

Shopejer Developer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

REST API

Complete guide to Shoporama's REST API: authentication, all endpoints, examples and Swagger documentation.

Developer

Extended fields

How to use the "Fields" tab for products in Shoporama: additional fields, Google Shopping custom labels, HTML fields, and the fields from your theme.

Shopejer Developer

OAuth - give apps access to your webshop

Learn how OAuth works in Shoporama. Give third-party apps secure access to your online store without sharing your password.

Developer

Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Language support in themes

Here's how to mark up text in your Shoporama theme using t-tags so that it can be edited in the admin panel and translated into the language of each country where the store operates.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Set noindex on a page, product or category

Here's how to set "noindex" for products, categories, static pages, landing pages, and blog posts in Shoporama so they don't appear in Google search results.

Shopejer Developer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

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