Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

What is the difference between open basket and closed basket?

Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.

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How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

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Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

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Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.

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GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

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Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

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How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

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MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

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Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

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Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

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Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

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Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

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Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

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Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

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Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

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Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

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3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

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How to create redirects on Shoporama

Guide to creating redirects in Shoporama - from simple redirects to regex and CSV import.

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What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

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Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

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