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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Brevo integration (email marketing)

Guide to setting up Brevo (formerly Sendinblue) as an email marketing platform in Shoporama with automatic synchronization of newsletter subscribers and order data.

Shopejer

Cache in Shoporama

Answers to frequently asked questions about caching in Shoporama - how often it is built and when changes take effect.

Shopejer

Checkout flow and shipping calculation

Guide for developers to implement shipping in the checkout flow of a Shoporama theme.

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Cookie consent and GDPR

Learn how to set up cookie consent and comply with GDPR regulations in your Shoporama online store. Set up cookie banners, consent texts and Google Consent Mode.

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Data Processor Agreement

Guide to approving the data processing agreement with Shoporama under the GDPR.

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Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

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The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

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DHL Parcel Shop

Guide to setting up DHL parcel shop as a shipping method in Shoporama. Let customers choose the nearest DHL ServicePoint at checkout.

Shopejer

Own email on your domain

Information about email hosting and options to get email on your own domain with Shoporama.

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Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

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Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

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Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

Are the numbers in the backend with or without VAT?

Answer whether the revenue figures on the Shoporama backend are with or without VAT.

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Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

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Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

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Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

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Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

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Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

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Find your invoice from Shoporama

Guide to finding and downloading your invoices from Shoporama.

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Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

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