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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

Shopejer

Update stock with CSV file

Guide to updating inventory on many products via CSV import in Shoporama.

Shopejer

Update prices via CSV import

Guide to updating prices on many products via CSV import in Shoporama.

Shopejer

Create EAN payment as a payment method

Guide to setting up EAN payment (invoice payment for businesses) on your Shoporama online store.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

Create a new shipping option

Guide to creating new shipping options and assigning them to countries in Shoporama.

Shopejer

Create a discount code

Guide to creating discount codes in Shoporama - percentage discount, fixed amount, free shipping and more.

Shopejer

Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

Shopejer

Create invoice payment

Guide to setting up invoice payment as a payment method in Shoporama.

Shopejer

Create more users in your shop

Guide to creating multiple user logins for your Shoporama admin.

Shopejer

Create volume discounts on products

Guide to creating volume discounts on products in Shoporama.

Shopejer

Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

Shopejer

Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.

Shopejer

Set up Bambora (ePay) as a payment gateway

Step-by-step guide to setting up Bambora (formerly ePay) as a payment gateway in your Shoporama online shop.

Shopejer

Set up child money credit, credit and vouchers

Guide to creating financial products in Shoporama - child money credit, regular credit and voucher sales.

Shopejer

Set up Burd integration

Guide to setting up Burd same-day delivery on your Shoporama online store.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Set up Dinero integration

Guide to setting up Dinero integration with Shoporama to automatically transfer sales to the accounts.

Shopejer

Set up E-conomic integration

Complete guide to setting up E-conomic integration with Shoporama for automatic bookkeeping.

Shopejer

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