Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Import products via CSV

Complete guide to importing products with a CSV file in Shoporama - including format, fields and tips.

Shopejer

Automatic cancellation of unpaid orders

Guide to set up automatic cancellation of orders that are not paid within a given time period.

Shopejer

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Shopejer

3D Secure error in QuickPay

Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.

Shopejer

Partner Ads setup

Guide to setting up Partner Ads affiliate marketing on your Shoporama online store.

Shopejer

Send product recommendation emails manually

Guide to manually send the product recommendation email to a customer in Shoporama.

Shopejer

GDPR - Data Processing Agreement

Information about data processing agreement with Shoporama according to GDPR.

Shopejer

Set up Burd integration

Guide to setting up Burd same-day delivery on your Shoporama online store.

Shopejer

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Shopejer

Create EAN payment as a payment method

Guide to setting up EAN payment (invoice payment for businesses) on your Shoporama online store.

Shopejer

Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

Shopejer

Customers go directly to the order confirmation

Troubleshoot when customers skip payment and land directly on the order confirmation.

Shopejer

Print-friendly invoice

Guide to making your invoice print-friendly with a print stylesheet in your Shoporama theme.

Shopejer

Data Processor Agreement

Guide to approving the data processing agreement with Shoporama under the GDPR.

Shopejer

Comments on GLS orders

Guide to transfer order comments to GLS orders in Shoporama.

Shopejer

GLS Uniconnect types explained

Explanation of the four different GLS Uniconnect types in Shoporama - what they cover.

Shopejer

How to calculate the numbers in the backend

Explanation of how revenue, orders and other numbers are calculated in the Shoporama backend.

Shopejer

Set up GLS integration

Guide to setting up GLS integration in Shoporama so you can print GLS labels directly.

Shopejer

Attach file to the order confirmation

Guide to attaching a file (e.g. terms and conditions) to the order confirmation in Shoporama.

Shopejer

Avoid losing Google rankings when moving

Best practices to maintain your Google rankings when moving your shop to Shoporama.

Shopejer

Showing 161–180 of 248 Articles

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