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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Put a file in the root of your online store

Guide to uploading a file to the root of your Shoporama online shop - for example, verification files for Google.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Developer

Loyalty programme

Guide to Shoporama's loyalty program. Learn how to set up the points system, customize your theme, and give your customers rewards for shopping.

Shopejer

Close your webshop

Guide to closing your Shoporama online store temporarily or permanently.

Shopejer

Pink orders - missing transaction ID

Explanation of what it means when orders are pink and it says 'Missing trans. id'.

Shopejer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

Shopejer

Environmental data on products

Guide to recording environmental data on products in Shoporama. Enter packaging, electronic waste (WEEE), and battery information for EPR compliance.

Shopejer

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

Receive email when stock is low

Guide to receive an email notification when the stock status of a product reaches a certain quantity.

Shopejer

Mollie payment gateway

Learn how to set up Mollie as a payment gateway in Shoporama. Mollie supports iDEAL, credit cards, Klarna, PayPal, Apple Pay, Bancontact and many more payment methods.

Shopejer

Morningscore integration

Learn how to use the Morningscore integration in Shoporama to track your keyword rankings, backlinks and SEO tasks.

Shopejer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Zero searches and search analytics

Learn how to use Shoporama's search analytics to find searches without results and optimize your online store.

Shopejer

Reset orders, inventory and more.

Guide to reset order numbers, inventory and other data in your Shoporama online store.

Shopejer

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

Shopejer

OAuth - give apps access to your webshop

Learn how OAuth works in Shoporama. Give third-party apps secure access to your online store without sharing your password.

Developer

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