Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Import orders from your previous online store

Here's how to import orders from your old online store as historical orders so that customer value, repeat customers, order history, and statistics also cover the period before Shoporama. Using Claude or the REST API.

Shopejer Developer

Inventory Value Over Time: View the inventory value on a specific date

Shoporama saves the inventory value every night. Track the trend on a graph, look up the value for a specific date—for example, as of December 31—and download the figures as a CSV file for your accountant.

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Sell in multiple countries and in multiple languages

Here's how to sell in other countries in your customers' languages and currencies using "Countries": Add a country, set up the address, language, currency, and shipping options, test it, and activate it.

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Translate your online store into other languages

How to translate your online store when selling in multiple countries: automatic translation, status by language, corrections, addresses in the local language, and CSV import and export.

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Prepare your theme for multiple languages and countries

Step-by-Step Guide for Developers: How to Make Your Own Shoporama Theme Work with Countries, Including Translated Texts, the Country's Currency and Number Format, a Language Selector, and Shipping Countries.

Developer

Sales by Country: Compare Your Countries in the Statistics

Statistics → Sales by Country shows revenue, orders, customers, and contribution margin for each country where you sell, as well as the Sales from Other Countries dashboard module.

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VAT Categories: The Correct VAT Rates for Books, Food, and Other Goods

Here's how to apply the correct VAT rate to books, newspapers, food, and other items in each country using VAT categories, and how to allocate shipping costs and discounts when an order has multiple VAT rates.

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Roles and Permissions: Give Each User the Right Access

See what the seven roles and five optional features provide access to, which role is best suited for whom, and what only the company administrator can do.

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Activity Log: See who has done what in the admin panel

The activity log shows who has refunded, exported, deleted, imported, or changed access permissions in the administration system, and when. See what the log captures, what it doesn't capture, and how to use it in your day-to-day work.

Shopejer

Content Types: Create your own content with custom fields

Create your own content types—such as recipes with cooking times and ingredients—and customize the fields yourself. Learn how to add entries, assign them a page in the store, and display them in the Page Designer.

Shopejer Developer

Add to Cart and Checkout

Here's how to offer gift wrapping, greeting cards, delivery, and other add-ons with a single checkbox in the shopping cart and on the final step before checkout. Create an add-on profile, add the products to it, and the add-on will appear as a regular order line item.

Shopejer Developer

Shared values: consistent sizes across profiles

Use shared values so that, for example, "Medium" is the same value across all your product profiles, and customers can filter by "Medium" for all items, whether they're T-shirts or pants.

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Move your profiles to shared values

Here's how to link the same sizes, colors, and other values across multiple product profiles to shared values. You can do this in the admin panel, via the REST API, or with Claude—by running a test first and without affecting inventory, variants, or prices.

Shopejer Developer

Action Required

"Action Required" lists the items in your store that require your attention, such as errors in the order queue, payments that weren't processed, and paid orders that haven't been shipped. See what each task means and how to postpone, hide, or turn them off.

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Sales Statistics for a Product

The sales statistics show sales of a single product over a selected period, including units sold, revenue, days in stock, and sales per variant, so you can plan reorders, seasonal items, and promotions.

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Active variants: Select which variants each product uses

Select which profile variants each product uses so that empty variants are excluded from Google Shopping and the other product feeds. Edit one product at a time, or multiple products at once from the product overview.

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Extra security: Approve changes from Claude

With Extra Security, Claude won't make any changes that send emails, transfer money, or can't be undone until you've approved them. Here's how to turn it on, and here's how to approve or reject changes.

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Statistics and Reports with Claude

Once the store is connected to Claude, you can ask about sales, inventory, and customers in everyday Danish and get the same numbers as in the admin panel. See examples and five pre-written prompts, such as weekly reports and purchasing suggestions.

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Scan the items on the picking list

Pick orders using a standard barcode scanner. You scan the item, and the system automatically finds the order that needs it, counts the quantity, and can complete the order automatically.

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Print the picking slip and the consolidated picking list

The two printed documents from the picking list: one picking slip per order with a barcode, and a consolidated picking list where the items from all orders are combined and sorted by shelf location.

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