Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Split testing in your Shoporama online store

Guide to setting up and running server-side split tests (A/B tests) in Shoporama.

Developer

Set up a split test in Shoporama

Detailed guide to setting up a split test in Shoporama with step-by-step instructions.

Developer

Image name in the URL

Guide to getting the product image name in the URL for better SEO.

Developer

REST API documentation

Link to documentation for Shoporama's REST API for integration with external systems.

Developer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

Put a file in the root of your online store

Guide to uploading a file to the root of your Shoporama online shop - for example, verification files for Google.

Developer

Showing 41–57 of 57 Articles

Still need help?

Our support team is ready to help you