Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Shopejer

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

Shopejer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

Shopejer

Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

Shopejer

Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

Shopejer

Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

Shopejer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

Shopejer

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Shopejer

How to create redirects on Shoporama

Guide to creating redirects in Shoporama - from simple redirects to regex and CSV import.

Shopejer

What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

Shopejer Developer

Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

Shopejer

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.

Shopejer

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

Send emails to customers who have purchased a product

Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.

Shopejer

What do the 404 errors in the backend mean?

Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.

Shopejer

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Showing 181–200 of 266 Articles

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