Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Countries and currencies

Guide to setting up countries, VAT rates, VAT zones, shipping options and currency in your Shoporama online store.

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Product profiles and variants

Guide to product profiles and variants in Shoporama. Understand how profiles, attributes and variants are related.

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Menus and navigation

Learn how to create and edit menus in your online store. The article covers menu item types, hierarchy, locations and drag-and-drop sorting.

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Open baskets - View and restore abandoned shopping carts

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Conversion rate - understand and improve your stats

Understand what your conversion rate means and how to use the statistics page in Shoporama to track your progress over time.

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Customer statistics - understand your customers' behavior

The Customer Statistics page in Shoporama gives you an overview of return rates, customer segments and your most valuable customers.

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Warehouse statistics - overview of your warehouse

Stock statistics give you a complete overview of your stock situation - from tied up capital in dead stock to products that are running low.

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Pages

Learn how to create and edit static pages like About Us, Terms & Conditions and Contact in Shoporama.

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Manage your orders in Shoporama

Guide to managing orders in Shoporama - from receiving to shipping and status updates.

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Pick list

Guide to Shoporama's pick list. Pick and pack orders efficiently with barcode scanning, batch management and mobile-friendly interface.

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Set up ePay as a payment gateway

Step-by-step guide to setting up ePay as a payment gateway in your Shoporama online shop.

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Cost of Goods Sold & Profitability: Understand your online store's break-even point

Cost of Sales & Profit gives you an overview of your profit margin per month. Learn how to use the numbers to make better decisions on pricing, purchasing and assortment.

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ABC analysis: Find out which products make you money

Learn how to use ABC analysis to prioritize your assortment, optimize your inventory and focus on the products that actually drive your business.

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Price history and the Omnibus Directive

Shoporama automatically logs price changes and calculates the correct pre-price according to the Omnibus Directive (EU 2019/2161). The default themes support it as a theme setting, and custom themes can use getLowest30DayPrice().

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Upload supplier packing slips for inventory update

Upload delivery notes from your suppliers as a PDF or image and let AI automatically extract item numbers and quantities for stock updates.

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Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

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Create orders directly from the customer overview

Create orders directly from your customer overview with customer details automatically populated.

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Reverse related products

Understand the difference between related and unrelated products and how to set them up.

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Import products from Magento 2

Guide to importing products from Magento 2 to Shoporama via CSV file.

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Loyalty programme

Complete guide to the Shoporama loyalty program - setting up the points system, earning, redemption and customer communication.

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Showing 21–40 of 248 Articles

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