Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

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Browse all our articles

Set up Snapchat tracking on your online store

Step-by-step guide to Snapchat tracking in Shoporama: Find the Pixel ID and API token in Snapchat Ads Manager, enter them under "Webshop," "Tracking," and see which events Snapchat receives, including server-side purchases via the Snapchat Conversions API.

Shopejer

Set up TikTok tracking on your online store

Step-by-step guide to TikTok tracking in Shoporama: Find the Pixel ID and access token in TikTok Ads Manager, enter them under "Webshop," "Tracking," and see which events TikTok receives, including server-side purchases via the TikTok Events API.

Shopejer

Set up LinkedIn tracking (Insight Tag) on your online store

Guide to LinkedIn Tracking in Shoporama: Find your Insight Tag ID in LinkedIn Campaign Manager, enter it under "Webshop," "Tracking," and use it for conversion tracking, retargeting audiences, and demographic insights.

Shopejer

Set up Google Shopping Feed

Guide til at opsætte Google Shopping Feed i Shoporama: kategorier, custom labels, produkt-id og katalogmatch samt lands- og sprogfeeds.

Shopejer

Server-side tracking in Shoporama

A Complete Guide to Server-Side Tracking in Shoporama. Better data quality, fewer ad-blocker losses, product IDs that match your feed, and contribution margins directly in GA4.

Shopejer Developer

GDPR and Cookie Policies for Your Online Store

Overview of the GDPR and cookie regulations for online stores: consent before tracking, documentation, and cookie policies, and how Shoporama meets these requirements.

Shopejer

Cookie consent and Consent Mode v2

How to set up Shoporama's free cookie consent app: categories, automatic blocking, consent revocation, and Google Consent Mode v2.

Shopejer

Products Sold: Sales Report and Reorder

The "Product Sales" report shows your sales by product for a selected time period, along with current inventory and sales rate, so you can plan your purchases and reorders.

Shopejer

Setting Up Flatpay

Step-by-step guide to setting up Flatpay as a payment gateway on your Shoporama online store.

Shopejer

Kundegrupper og B2B-priser: giv forskellige kunder forskellige priser

Shopejer

Firma-konti med flere brugere og roller

Shopejer

Reverse charge og VIES-validering: sælg uden moms til erhverv i EU

Shopejer

Hurtig genbestilling for erhvervskunder

Shopejer

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Shopejer

Byg nyhedsbreve med AI

Shopejer

Upselling After Purchase: Sell More on the Receipt Page

Post-purchase upsells display suggested products on the receipt page, allowing customers to add more items with a single click. Here’s how to set it up, select products, and use countdowns, variants, and free shipping.

Shopejer

Undtag produkter fra fortrydelsesretten (specialfremstillet, letfordærveligt, hygiejne)

Sådan markerer du varer, der lovligt er undtaget den 14 dages fortrydelsesret, fx specialfremstillede, letfordærvelige, og forseglede hygiejnevarer. Kunden oplyses, og du får et spor på ordren.

Shopejer

Image Archive: Upload, Organize, and Reuse Your Images

Collect, organize, and reuse your images all in one place with the Image Archive, and insert them directly into your texts.

Shopejer Developer

Få stjerner i Google Shopping med produktanmeldelser

Sådan får du dine produktanmeldelser vist som stjerner i Google Shopping med Shoporamas indbyggede review-feed: aktivering, krav fra Google, og tilmelding i Merchant Center.

Shopejer

Feed-nøgler: Beskyt dine produktfeeds med en hemmelig nøgle

Sådan slår du feed-nøgler til i Shoporama og beskytter dine produktfeeds, så kun Google, Pricerunner, og andre godkendte tjenester kan hente dine data.

Shopejer

Showing 21–40 of 300 Articles

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