Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

ABC-analyse: Find ud af hvilke produkter der tjener dig penge

Lær at bruge ABC-analyse til at prioritere dit sortiment, optimere dit lager og fokusere på de produkter der faktisk driver din forretning.

Shopejer

Set up ePay as a payment gateway

Step-by-step guide to setting up ePay as a payment gateway in your Shoporama online shop.

Shopejer

Price history and the Omnibus Directive

Shoporama automatically logs price changes and calculates the correct pre-price according to the Omnibus Directive (EU 2019/2161). The default themes support it as a theme setting, and custom themes can use getLowest30DayPrice().

Shopejer

Upload supplier packing slips for inventory update

Upload delivery notes from your suppliers as a PDF or image and let AI automatically extract item numbers and quantities for stock updates.

Shopejer

Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

Shopejer

Create orders directly from the customer overview

Create orders directly from your customer overview with customer details automatically populated.

Shopejer

Reverse related products

Understand the difference between related and unrelated products and how to set them up.

Shopejer

Import products from Magento 2

Guide to importing products from Magento 2 to Shoporama via CSV file.

Shopejer

Loyalty programme

Complete guide to the Shoporama loyalty program - setting up the points system, earning, redemption and customer communication.

Shopejer

Export sales data from the product overview

Export a CSV file with sales data for your products within a given period.

Shopejer

Dynamic tags in product texts

Use dynamic tags like [MONTH], [YEAR] and [FREESHIPPING] in product descriptions and meta titles to keep content current.

Shopejer

Google and Microsoft Ads offline conversions

Set up offline conversion tracking for Google Ads and Microsoft Ads so your ad campaigns can be attributed to actual purchases.

Shopejer

Set up ViaBill on Shoporama

Guide to setting up ViaBill as a payment option on your Shoporama online shop. Learn how to add the ViaBill script, display the price on the product page and set up ViaBill as a payment gateway via Quickpay or ePay.

Shopejer

Create a discount code

Complete guide to creating and managing discount codes in Shoporama - percentage discount, fixed amount, free shipping, restrictions and more.

Shopejer

Webhooks in Shoporama

Guide to setting up webhooks in Shoporama that send data to external systems on certain events.

Developer

Delaware theme - customization and guide

Guide to customizing and configuring the Delaware theme on your Shoporama online store.

Developer

Server-side tracking in Shoporama

Guide to setting up server-side tracking on your Shoporama webshop for better data quality.

Developer

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

Shopejer

Page Builder

Learn how to use Shoporama's Page Builder to build page layouts with blocks like hero sections, product lists, banners and much more - without coding.

Shopejer

POS - Point of Sale

Learn how to use Shoporama's POS system to sell products in your physical store. Log in with your Shoporama account, scan barcodes, add products to the cart and create orders directly.

Shopejer

Viser 1–20 af 261 artikler

Still need help?

Our support team is ready to help you