Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Shopejer

3D Secure error in QuickPay

Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.

Shopejer

GDPR - Data Processing Agreement

Information about data processing agreement with Shoporama according to GDPR.

Shopejer

Set up Burd integration

Guide to setting up Burd same-day delivery on your Shoporama online store.

Shopejer

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Shopejer

Create EAN payment as a payment method

Guide to setting up EAN payment (invoice payment for businesses) on your Shoporama online store.

Shopejer

Print-friendly invoice

Guide to making your invoice print-friendly with a print stylesheet in your Shoporama theme.

Shopejer

Data Processor Agreement

Guide to approving the data processing agreement with Shoporama under the GDPR.

Shopejer

Set up GLS integration

Guide to setting up GLS integration in Shoporama so you can print GLS labels directly.

Shopejer

Attach file to the order confirmation

Guide to attaching a file (e.g. terms and conditions) to the order confirmation in Shoporama.

Shopejer

Avoid losing Google rankings when moving

Best practices to maintain your Google rankings when moving your shop to Shoporama.

Shopejer

Update stock with CSV file

Guide to updating inventory on many products via CSV import in Shoporama.

Shopejer

Discount codes on a group of products

Guide to creating discount codes that only apply to a limited group of products in Shoporama.

Shopejer

Blog linked to your shop

Complete guide to the blog feature in Shoporama - create posts, schedule publishing, link products, optimize for search engines and use dynamic variables.

Shopejer

Redirects when moving shop

Guide to setting up redirects when moving your shop to Shoporama to preserve SEO value.

Shopejer

Synchronizing stock with variants

Guide to stock syncing products with variants in Shoporama.

Shopejer

GLS error: No free function server

Explanation of the GLS 'No free function server' error - what it means and what you can do.

Shopejer

Calculating inventory value

Explanation of how the inventory value is calculated in Shoporama. Weighted average, cost price, bundles, variants and credit notes.

Shopejer

Checkout flow and shipping calculation

Guide for developers to implement shipping in the checkout flow of a Shoporama theme.

Shopejer

Showing 241–260 of 300 Articles

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