Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

Shopejer

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Shopejer

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

Shopejer

Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

Shopejer

Images are not imported

Troubleshooting when product images are not imported correctly via CSV in Shoporama.

Shopejer

Set up Dinero integration

Guide to setting up Dinero integration with Shoporama to automatically transfer sales to the accounts.

Shopejer

The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Shopejer

See created webhooks in your shop

Guide to see which webhooks are created in your Shoporama online store.

Shopejer

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Shopejer

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Shopejer

See the number sold of a product

Guide to see how many units you have sold of a specific product in Shoporama.

Shopejer

Can I change the product profile of a product?

Explanation of why you can't switch product profiles and what you can do instead.

Shopejer

Set currency in your shop

Guide to setting currency (DKK, EUR, NOK, etc.) in your Shoporama online store.

Shopejer

Change the content of your emails

Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.

Shopejer

Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

Shopejer

Add comments to an order

Guide to adding internal comments and notes to orders in Shoporama admin.

Shopejer

Reset orders, inventory and more.

Guide to reset order numbers, inventory and other data in your Shoporama online store.

Shopejer

Close your webshop

Guide to closing your Shoporama online store temporarily or permanently.

Shopejer

Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

Shopejer

Change payment card for your subscription

Guide to changing the payment card you use to pay for your Shoporama subscription.

Shopejer

Showing 261–280 of 300 Articles

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