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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set up a split test in Shoporama

Detailed guide to setting up a split test in Shoporama with step-by-step instructions.

Developer

Set up GLS integration

Guide to setting up GLS integration in Shoporama so you can print GLS labels directly.

Shopejer

Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

Shopejer

Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

Shopejer

Set up Partner Ads integration

Guide to setting up Partner Ads affiliate tracking and product feed in Shoporama.

Shopejer

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Shopejer

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Set up ViaBill on Shoporama

Guide to setting up ViaBill as a payment option on your Shoporama webshop.

Shopejer

Setting up Nets Easy

Guide to setting up Nets Easy (Nexi) as a payment gateway on your Shoporama online shop.

Shopejer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

Setting up PensoPay

Step-by-step guide to setting up PensoPay as a payment gateway on your Shoporama online shop.

Shopejer

Setting up QuickPay

Guide to setting up QuickPay as a payment gateway on your Shoporama online shop. Supports Dankort, MobilePay, Visa, Mastercard and many more.

Shopejer

Cancel your Shoporama subscription

Guide to canceling your Shoporama subscription and closing your online store.

Shopejer

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Shopejer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer

Transfer products to E-conomic

Guide to transfer products from Shoporama to E-conomic via the integration.

Shopejer

Page Builder

Learn how to use Shoporama's Page Builder to build page layouts with blocks like hero sections, product lists, banners and much more - without coding.

Shopejer

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