Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

Shopejer Developer

Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

Shopejer

What themes are there on Shoporama?

Overview of all free themes on Shoporama - Delaware, DelawareDK, California, Alaska2, Washington and more.

Shopejer Developer

Attach PDF to products

Guide to attaching PDF files to products in Shoporama, such as product sheets, manuals or datasheets.

Shopejer

Implement structured data (Schema.org)

Guide to implementing structured data (JSON-LD) in your Shoporama theme for better display in search results.

Developer

Set up Partner Ads integration

Guide to setting up Partner Ads affiliate tracking and product feed in Shoporama.

Shopejer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

Set up child money credit, credit and vouchers

Guide to creating financial products in Shoporama - child money credit, regular credit and voucher sales.

Shopejer

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.

Shopejer

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

The search function in Shoporama

Everything you need to know about Shoporama's search function - how it works, what is searched and how to optimize it.

Shopejer

Send emails to customers who have purchased a product

Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.

Shopejer

Transfer products to E-conomic

Guide to transfer products from Shoporama to E-conomic via the integration.

Shopejer

What do the 404 errors in the backend mean?

Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.

Shopejer

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Attach terms and conditions to the order confirmation

Guide to attaching terms and conditions as a PDF to the order confirmation in your Shoporama online shop.

Shopejer

Import categories via CSV

Guide to importing categories as a CSV file in Shoporama.

Shopejer

The difference between description A and B

Explanation of the difference between description A and B on categories and landing pages in Shoporama.

Shopejer

See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Shopejer

Showing 161–180 of 285 Articles

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