Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Google Shopping category ID on products

Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.

Shopejer

Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

Shopejer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Import products via CSV

Complete guide to importing products with a CSV file in Shoporama - including format, fields and tips.

Shopejer

Automatic cancellation of unpaid orders

Guide to set up automatic cancellation of orders that are not paid within a given time period.

Shopejer

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Shopejer

3D Secure error in QuickPay

Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.

Shopejer

Partner Ads setup

Guide to setting up Partner Ads affiliate marketing on your Shoporama online store.

Shopejer

Send product recommendation emails manually

Guide to manually send the product recommendation email to a customer in Shoporama.

Shopejer

Split testing in your Shoporama online store

Guide to setting up and running server-side split tests (A/B tests) in Shoporama.

Developer

GDPR - Data Processing Agreement

Information about data processing agreement with Shoporama according to GDPR.

Shopejer

Set up a split test in Shoporama

Detailed guide to setting up a split test in Shoporama with step-by-step instructions.

Developer

Set up Burd integration

Guide to setting up Burd same-day delivery on your Shoporama online store.

Shopejer

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Shopejer

Create EAN payment as a payment method

Guide to setting up EAN payment (invoice payment for businesses) on your Shoporama online store.

Shopejer

Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

Shopejer

Customers go directly to the order confirmation

Troubleshoot when customers skip payment and land directly on the order confirmation.

Shopejer

Image name in the URL

Guide to getting the product image name in the URL for better SEO.

Developer

Print-friendly invoice

Guide to making your invoice print-friendly with a print stylesheet in your Shoporama theme.

Shopejer

Showing 181–200 of 285 Articles

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